Responding to the Setting for Communication Essay

Responding to the Setting for Communication
Responding to the Setting for Communication

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Responding to the Setting for Communication

Order Instructions:

In this week, write a paper that identifies culturally specific communication practices appropriate for your specific workplace. Provide underlying assumptions about the context as noting in the reading for this week. Do NOT use “I”, “my” in reference to yourself or your workplace, use scholarly writing.

Include the following in your paper:

  • Assess the context for informality vs. formality.
  • Explore assertiveness and interpersonal harmony.

Length: 5-7 pages not including title and reference pages.

References: minimum of 6 scholarly resources.

Required Resources:

  • Chitakornkijsil, P. (2010). INTERCULTURAL COMMUNICATION CHALLENGES AND MULTINATIONAL ORGANIZATION COMMUNICATION.
  • Intercultural organizational communication: The social organizing of interaction in international encounters.DOI: 10.1177/0021943611406500 http://journals.sagepub.com/doi/abs/10.1177/0021943611406500
  • Samovar, L. A., Porter, R. E., & McDaniel, E. R. (2013). Communication between cultures 8th ed. Independence, KY Wadsworth.Read Chapter 10

Responding to the Setting for Communication

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Responding to the Setting for Communication

Introduction

The globalization of nearly every aspect of our lives has led to increased interactions between people from different backgrounds. This creates a challenge in that the way one is required to relate to others who hail from different cultural settings. The way one is required to address and act around their peers, elders as well as the younger ones in any given society is engrained in them to the extent that it forms the personality of that particular person.

However, when one meets people from different backgrounds, whether culturally different or from a different setting altogether, the rules of engagement change. This is because of the differential ways that others engage with people who differ from them in terms of gender, social stratification, age and status in the society. This has brought new dynamics in the way people interact with one another in both either a social setting or a business setting.

When it comes to communication, the passing across of the intended message is important. This can however be done by responding to the particular setting one is in as any mistake in the same could have detrimental consequences (Samovar, Porter and McDaniel, 2013). It is therefore prudent that some unwritten rules be observed when establishing communication lines between people of diverse cultural backgrounds.

Intercultural communication in different settings

Diversity that characterizes the human race is one that has borne various practices due to the cultural differences present. These practices affect the way we relate to one another and can either make or break a particular transaction. These differences range from language differences to the way we address one another on the basis of gender, age, social status and the relationship between the conversants. These communicative rules are both verbal and non verbal and they vary with the contextual setting of the people.

In an informal meeting, the understanding of the cultural backgrounds and the important aspects that govern interaction between individuals is important.  This is because it governs the way the one is supposed to carry out themselves, from meeting and greeting to the sustenance of the meeting. This is determined by the dressing, the contact and mode of greetings and the choice of words. The effectiveness in any communication technique between people of diverse cultures is heavily guided by the understanding of the respective cultures of the different participants of that meeting.

Despite the informality of the meeting, the sustenance of the relationship between the people is important and hence the prudence in recognizing the importance that culture and the understanding of the same has in building relationships (Samovar et al, 2014). Such meetings occur in the context such as weddings, graduation parties and other settings where there are no strict codes of interaction. However, despite the casual attitudes that characterize these meetings the importance of respecting and observing the cultural differences cannot be overlooked.

The address of people in a certain way can also be viewed as formal or otherwise. The difference in culture between the North Americans, and generally the liberals and the other more conservative cultures such as the Asians has been seen to create a misunderstanding. This is because of the aspect of respect that is attached to the formal aspect of relating to others. The informal way that has been adopted by most Americans in handling issues has been a hindrance in international business since the attitude is more often regarded as disrespectful (Lauring, 2011).

When conducting business meetings, it is often required that the manner of handling commercial and other related transactions be done with a certain level of formality. This attitude is normally translated to most work places. A certain level of discomfort has been reported by immigrant workers from mostly conservative nations such as the Philippines in America on their relationship with their American counterparts’ casual attitudes at their work places. There has also been a challenge in dealing with the people from the Far East in business settings because of their perspective of normal business behavior.

These barriers have brought misunderstandings in the way the different multinational corporations conduct their businesses (Chitakornkijsil, 2010). In an effort to narrow the gap that affects the conduct of business in these multinational corporations, it is important that these cultural differences be understood and a way forward chartered. This can only be done with the understanding of the cultures that are identified as appropriate in each society because of the globalization wave that has made the world a village.

In a nutshell, the aspect of formality and informality varies from one place and culture to another.  These differences however have a huge impact on the relationships that are formed as the way one carries themselves matter a lot in the sustenance of the relation, be it business or otherwise…..

Responding to the Setting for Communication

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Crisis Communication Management

Crisis Communication Management
Crisis Communication Management

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Crisis Communication Management

Unit VIII Homework Assignment

Review the article below:

Frohlichstein, T. (2003). Follow me: Message maps lead the way to better media interviews. Public Relations Tactics, 10(5), 20-21. Retrieved from https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=buh&AN=10395795&site=ehost-live&scope=site

  • Now develop your response for a crisis or risk situation in your organization or field.
  • Identify the stakeholders who will receive the messages, potential stakeholder questions and concerns, key messages, and supporting facts.
  • Explain the best course of action when previous communications have been misunderstood or when communications are interrupted.
  • Within your homework assignment, integrate a message map matrix like the one that is mentioned in the Frohlichstein (2003) article.

Please begin your homework assignment with an introduction. The title page and reference page are not included in the minimum two-page (500 word) requirement. APA rules for formatting, quoting, paraphrasing, citing, and listing sources are to be followed. Your paper must contain at least two references.

Crisis Communication Management

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Crisis Communication Management

Unit VIII Homework Assignment

Crisis communication is an important aspect of business that the management has to be always ready to undertake (Coombs, 2014). Every organization undertakes activities that could potentially send a wrong message to the public or harm customer unintentionally. Hence, it is important to be able, not only to contain such situations but to also communicate correctly to stakeholders about the measure being undertaken to tackle the problem. The management is the face of the organization and as such it is required to communicate the organizations position in case of a crisis.

Response for a Crisis Situation

The crisis can arise where the organization is an airline that the employees forcefully removes a customer in a flight that has been overbooked. The incident is recorded and circulated via social media to the public and the public demands an apology or threatens to boycott the airline. This is a crisis that the public relations manager will have to handle. In this situation, there has to official communication stating the position of the company regarding the incident. The shareholders who are to receive the message include the media, the general public and customers. All these shareholders are important as they might affect the running of the airline.

During such a crisis, various questions would be raised. Such concerns might include whether the airline has apologized to the customer affected and the action that has been taken against the employees responsible for the forceful removal. Further, the public and media would be digging so as to find out whether this is the first incident to occur at the airline. The media might have a leading role in asking questions that concern the crisis.

Potential Stakeholder Questions and Key Concerns

  1. What happened on that flight that led to the removal of the passenger?
  2. Have you apologized to the customer who was affected by the incident?
  3. What action have you taken against the employees who carried out the forceful removal?

Key Messages and Supporting Facts

The response can follow the following message maps:

The key message in this case would be, “We care about our customers”. This is a message that will be proved by the new measures that have been put in pace to ensure that customers are treated respectfully and are not inconvenience. For instance, ensuring that the incidences of overbooking flight are minimal and when such cases occur they are handled well by the staff……

Crisis Communication Management

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Essence of Good Office Communication

Essence of Good Office Communication
Essence of Good Office Communication

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Essence of Good Office Communication

Your next writing assignment will be a background review and synthesis of the literature for the topic of your research-based report.

This assignment is designed to help you prepare for the final paper in WRTG 394. Keep in mind that your final paper in WRTG 394 will be a report in which you do the following:

  • define a problem in your workplace or community persuasively and accurately
  • propose a solution or solutions to the problem or issue

Steps to Take in Completing this Assignment:

  • Locate at least seven articles on your topic. At least four articles should come from scholarly journals or credible trade journals. You should use OneSearch through UMUC’s Library and Information Services or individual databases through the library for your research.
  • Take notes, perhaps by applying the skills from your annotated bibliography exercise, on each article.
  • Write a synthesis of the articles. The synthesis will be 1000-1400 words.

In your synthesis, you will group the themes of the articles. For example, if you have collected seven articles on the topic of paperless offices, you might find that three major themes emerge from your perusing of the seven articles:
o common reasons for resisting the move to a paperless office
o costs of transitioning to a paperless office
o benefits of transitioning to a paperless office

Essence of Good Office Communication

Examples of Topics and the Role of this Assignment:
You might write a report on any one of the following topics. Please note that these are examples of topics. You might not choose any of them. They are provided here to help illustrate this assignment.

  • a report to your manager at work suggesting that more teleworking options be given to employees at your workplace
  • a report to your supervisor at work suggesting that email be used less frequently for communication and that another application be used to improve communication.
  • a report to your manager at work suggesting that your office become paperlessa report to the board of directors at your townhouse community to argue that the playground area in your community should be renovated
  • a report to the manager of your unit at work noting that recycling facilities in the workplace should be improved

In any report of this nature, some background research is necessary. For example, consider the following strategies when collecting background research for the topics mentioned above:

  • For a report to your manager at work suggesting that more teleworking options be given to employees at your workplace, some research studies on teleworking would be very persuasive.
  • For a report to your supervisor at work suggesting that email be used less frequently for communication and that another application be used to improve communication, some scholarly literature or articles from credible trade journals on transitioning to alternative electronic communication would be beneficial. In addition, articles that demonstrate the problems with email communication would add to the argument.
  • For a report to your manager at work suggesting that your office become paperless, some scholarly literature on paperless offices would be effective.
  • For a report to the board of directors at your townhouse community to argue that the playground area in your community should be renovated, some scholarly articles or trade journal articles on the benefits of playground areas for communities, the benefits of exercise for young children, the effect of such playground areas on home values, etc. would be effective.
  • For a report to the manager of your unit at work arguing that recycling facilities in the workplace should be improved, some scholarly articles or studies on the challenges of and benefits to implementing recycling facilities in organizations would be persuasive. Of course, there are varieties of recycling programs. The articles you find would help define what type of recycling program you would propose.

Essence of Good Office Communication

Length of your paper:

As noted above, your background review of the literature on your topic should be 1000-1400 words in length.
The sources should be cited throughout the paper in APA format and listed in a References page at the end of the paper in APA format.

You will find that your synthesis will be a helpful component of your final research-based report. In fact, if your synthesis is well written, you might be able to take whole parts of it and copy it into the final report. In any case, the skills and strategies you gain from writing the background review and synthesis of literature will be very valuable in writing your final research-based report.

Essence of Good Office Communication

Topics to Help You Come Up with Ideas on this Assignment:

Some possible workplace research topics are the following. These are examples to help you get started. Please contact your instructor to have other topic ideas approved.

  • Going to a wireless network
  • Going to a paperless office
  • Switching from Windows to Linux (or other similar switch)
  • Installing/upgrading company firewall
  • Establishing a drug policy
  • Establishing an employee leave donation program
  • Establishing an equipment donation program for used computers, etc.
  • Establishing a company recycling program (paper, etc.)
  • Education/retraining for your employees
  • Establishing a program for millennial workers (e.g., training on certain aspects of etiquette, on understanding other generations, etc.)
  • Designing a training program for workplace safety issues
  • Redesigning employee performance evaluations
  • Developing a work-at-home (telecommuting) policy
  • Developing a flex-time policy
  • Establishing on-site day care or providing other child care benefits
  • Providing gym membership or creating an on-site workout facility
  • Creating or revising a charitable contribution policy
  • Creating or improving a tuition assistance program
  • Accommodations needed for employee/s with specific health issues (for example, migraines)
  • Establishing a Habitat for Humanity (or other group) chapter at your organization

Essence of Good Office Communication

Some students have chosen topics outside of their workplaces, such as the following:

  • Starting a neighborhood watch program
  • Starting a mentor program at your place of worship
  • Getting additional lighting in the neighborhood
  • Changing traffic patterns around your child’s school
  • Starting a PTA website for your child’s school
  • Installing a tot lot in your neighborhood
  • Constructing a crying baby room at your place of worship
  • Offering ESL courses at your church
  • Increasing participation in a military Family Support Group
  • Introducing a youth sports program to a school or community

Essence of Good Office Communication

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Essence of Good Office Communication

Introduction.

An organization is an entity that entails groups of individuals with some level of relationship due to possession of common goals and objectives. In an organization, top management team inclusive of the managers and the executive’s officers who spend most of their time communicating to their subordinates so as to achieve the organizations’ goals and desires (Berkenkotter et al. 2016). Communication involves the creation of understanding or meaning among individuals in a systematic and continuous process.

The success of organizations relies on the personal possession of the appropriate office communication skills, in particular by the top management team. In our organization, there is a challenge relating to the observance of good office communication during managerial tasks performance (Cornelissen et al. 2017).  The paper will aim at showing the essence for observing real office communication in administrative tasks performance of organizations based on the perspectives of different researchers. The aspect of communications that are tackled in the paper with respect to office communications are; nature of communication, driving force, factors hindering and solutions in achieving success in office communications.

Nature of Communication

According to Holtzhausen et al. (2014), the nature of communication at the office deals with not only information exchange but interactions with people. The interactions at times cause barricades that present mistrust and confusion which translates to poor performance in an organization. Moreover, Ma et al (2013), agrees that the nature of communications is complex and problems are prone to occur.

The problem arises due to the inefficient observance of these communication techniques by the top management team during their communication with their subordinates. Contrariwise, Walden et al., (2017) posit that in order to resolve the problems. Proper communication acts as the initiator of improving organizations operation to a better state by possessing the appropriate skills relevant to the discussion.

Furthermore, communication at the place of work is ambiguous and pervasive. This ensures that there is a seamless flow of information that not only improves the performance of the organization but also relationships at the workplace (Ma et al, 2013).  In addition, office communication is founded on the principle of togetherness that fosters a common sense of belonging among the members of organizations.

Thus, it reflects a congenial atmosphere that acts as the basis for a successful organization (Men, 2014). The researcher agrees with the views of Ma et al., (2013) that successful organizational management relies on effective office communication that establishes, maintains and dissolves cordial relationships within the group.

Additionally, Matos Marques Simoes and Esposito (2014), indicates that organization culture influences the values and beliefs of a group of people by their geographical location on the need to establish fruitful relationships among themselves and the society. There are various office communication techniques especially in written forms which act as the tool for performing managerial tasks regarding the nature of an organization.

Driving Force for the Establishment of Good Office Communication.

The need for establishing a positive correlation that caters for the well-being and especially for the support of the members during the performance of their duties and responsibilities acts as driving force for the proper use of office communication. It is not limited to the involvement of a certain number of individuals as it depends on the communicators’ ability to converse effectively and freely (Cornelissen et al. 2017). Members of an organization can achieve the establishment of good office communication by always building priority of communicating effectively and supporting each other.

The nature and quality of the communication content among the members of a particular group especially in an organizational setting dictate the stability of managerial duty performance. Managers engage in communication with their subordinates which later describes their relationship with their peers and which may positively or negatively influence the handling of various issues concerning managerial duties and responsibility (Walden et al., 2017). Therefore, the effectiveness of a communication process dictates achievement of real office interaction in an organization…..

Essence of Good Office Communication

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Initial Reflection on Bias

Initial Reflection on Bias
Initial Reflection on Bias

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Initial Reflection on Bias

Order Instructions:

Listen to this podcast and pay attention to potential bias and the influence the participants have on your perception of the topic.

“What the Health” – Podcast

Respectfully post an initial reflection on how you view the bias in the podcast.

Bias is a disproportionate weight in favor of or against an idea or thing, usually in a way that is closed-minded, prejudicial, or unfair. Biases can be innate or learned. People may develop biases for or against an individual, a group, or a belief.

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Federal Memo Assignment

Federal Memo
Federal Memo

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Federal Memo

Order Instructions:

Instructions for: Federal Legislation Process Memorandum (Memo)

Purpose of this Assignment:

Provide a basic overview of the current status of current federal health care reform- Affordable Care Act (ACA), and possible barriers or changes to the ACA

Prepare a concise, unbiased memorandum about the current status of the ACA

There is a lot of confusion about how to obtain insurance through the ACA.

Millions of Americans have lost their jobs and need insurance.

Federal Memo

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President Biden expanded the ACA in the American Rescue Plan that he signed into law this month.

Overview of the Current Status of the ACA

The links that will provide the information you need for this memo are on the bottom of Lesson 3 Information.

For this assignment, you will need a promotion to a supervisory position. Yes, we will be pretending, and there is no salary increase 🙂 Give yourself a great title (Nurse Manager, Director of Nursing, VP of Patient Care, Chief Operating Officer, etc.). This is important because when you prepare a memo, you need an audience. You are to address them in your memo.

For this memo, please only use the information provided above in the lesson discussion. The key is to “Keep It Simple Students” (KISS) because your memo is intended to reduce confusion among your audience. Let your audience know that the ACA is still the health reform program for Americans.

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Lack of Two-way Communication

Lack of Two-way Communication
Lack of Two-way Communication

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Lack of Two-way Communication

Assessment 1: Report Overview For this assessment, write a 1000 word report on the issues below:
Lack of Two-way Communication

Your report should be structured as follows:

1. Introduction (200 words): Define the issue and use Australian research and statistics to explain how common it is, and the likely impacts of this violence (for instance, mental or physical health impacts, number of hospitalisations, and other indications of impact).

2. Theoretical section (800 words): Select TWO theories from the following list, and apply them to the issue: Liberal feminism, Marxist/socialist feminism, radical feminism, critical masculinities theory. You need to pick the most appropriate theory to help you explain the issue. Think carefully about the theories you select.

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Write 400 words on EACH theory, in which you briefly define the theory, and then describe how that particular theory would explain the issue you have selected. For instance, if you select Marxist/socialist feminism for the issue of sexual assault, then your 400 word paragraph needs to explain what Marxist/socialist feminism is, and present a Marxist/socialist feminist explanation for sexual assault.
Your bibliography should contain no fewer than EIGHT academic sources. Any media sources are additional to this.

Marking Criteria

1. Accurate and clear presentation

2. Further research and comprehensive understanding (AT LEAST 8 ACADEMIC SOURCES)

3. Logical and clear structure

4. Quality of written expression

5. Correctly formatted citations and bibliography.

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Communication Management Admission Essay

Communication Management
Communication Management

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Reasons for Pursuing a Master’s Degree in Communication Management Admission Essay

INSTRUCTIONS:

Why are you interested in pursuing the degree of Master of Communication Management?

Which area of focus in Communication Management (e.g., marketing communication, media & entertainment management, organizational and strategic corporate communication, etc.) interests you more, and why?

Communications management is the key to project control; the essential element of project management. Without the benefit of a good communications management system, the processes involved in the development of a project from conception to completion can be seriously constrained.

Communications management provides the vital project integrity required to provide an information lifeline among all members of the project team. This data must flow downward, upward and laterally within the organization.

Communications management is both master and servant of project control. It is the action element, the integrator of the process of putting the project together. As project management is both an art and a science, the project manager conducts the multidisciplines of the design and construct team.

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Top 10 Listening Habits Profile

Top 10 Listening Habits Profile
Top 10 Listening Habits Profile

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Top 10 Listening Habits Profile

In communication, there are about ten listening habits, for example, listening to the views of others. I am a good listener.  I also do not interrupt the speaker, or finish sentences for them. When the speaker has finished, I can then ask a question to seek clarification.                   

Preparing to listen: This involves focusing on the speaker and putting other issues out of the mind. Since human mind can easily be affected by other views- I try to concentrate on the message being communicated.                                                                                                    

Putting the speaker at ease: this entails ensuring that the speaker is free to give his or her views without interruption. I usually put into consideration the concerns and needs of the speaker. Additionally, I try to nod my head or use other nonverbal communication such as gestures to encourage the speaker to go on. I also maintain eye contact with the speaker rather than staring to demonstrate to him/her that am listening and understand the message.                     

Removing distractions involve concentrating on the message being said. I do not pick my fingernails or looking out of the window; such acts interrupt listening process while demonstrating to the speaker that one is bored or not interested.       

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Empathize by trying to appreciate the speaker’s standpoint. I look at issues from the speaker’s point of view or preconceived thoughts. I am also open minded so as to fully empathize with the speaker. Nonetheless, if the speaker puts across something that I do not agree with, it’s appropriate to wait and counter, however being open-minded to the views of others is vital.    

Patience: A pause does not show that the speaker is through. Being and patient and allowing the speaker to finish is importance since it takes the time to formulate what to pass across. I do not interrupt the speaker or finish for them sentences. Keep off personal bias: do not allow an individual’s manner interrupt you from listening. While everyone has a unique way of speaking, some are shy, accents, I concentrate the message rather than delivery methods.   

Listening to the tone; volume and tone are necessary to the message being passed. Good speakers use volume and tone for their benefits to ensure that listeners are attentive. Much as speakers use volume and a tone to get the attention of their audience, it enables me to understand the emphasis of the message.        

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Listening to ideas instead of words; a good listener should get the entire picture rather than pieces of words. As such, I try to connect pieces of words to understand the speaker’s point of view. I also focus and remove interruptions.                                                                         

Watching for nonverbal communication; facial expression, gestures are very essential in listening. I do not listen with only my eyes and ears; I also use my eyes to watch for extra information being conveyed through nonverbal communication.

Works Cited

Wood, Julia T. Communication Mosaics: An Introduction to the Field of Communication. Boston, MA: Wadsworth, Cengage Learning, 2014. Print.

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Communication climates; Culture and Social communities

Communication climates
Communication climates

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Communication climates; culture and social communities

Communication climate involves the use of an emotional tone between individuals. The central communication environment includes defensive and supportive that provokes various reactions from people.  In communication climate, there may be conflicts due to individuals’ reliance on others with different opinions, principles, interests, roles and understand differences as not related. Communication that promotes defensive and supportive climate is an essential factor that impacts the effective communication. Kinds of communication that promotes defensive and supportive climate include;

Evaluation and defensive; whereby one negative or positive views triggers one to react defensively, which can mean that an individual feel that he/she is authorized to judge others.  Defensive and supportive communication aims at expressing personal feelings as well as views without necessarily making a judgment.

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Control and issue orientation involves the use of speech that controls listeners while evoking resistance. In most case, a person can try to do something to another person to change their behavior, activity of views. The level of control generates defensiveness relies on the transparency of attempts, where suspicion of exists it increases resistance. Therefore, efforts to refrain from imposing values on recipients are hampered by several obstacles.

Impartiality and Sympathy; neutrality in the speech to listeners showing inadequate concern for their wellbeing makes them defensive. Individuals desire to be treated with worth and affection. Communication that is associated with sympathy for listeners is, in particular, supportive and reduces defensiveness.

Reassurance emerges when the message shows that the speaker understands and identifies the listeners’ problems and their emotions. Attempts to reject the validity of listeners’’ emotions, can incite lack of understanding. Impartiality and sympathy with other people’ emotions without changing them is the highest degree of supportive climate.

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In general, provoking defensiveness interrupts communication, hence making it challenging for one to pass the message clearly and get the solution.

Works cited

Wood, Julia. Communication Mosaics: An Introduction to the field of communication. Cengage Learning, 2013.

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