Business Operations and Systems

Business Operations and Systems
Business Operations and Systems

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Business Operations and Systems

Introduction

B&M is the fastest growing retailer business that has outlet stores on more than 450 high streets in UK and Germany. In the UK for instance, the company offers clients a wide range of FMCG products at reasonable costs. The company’s primary operations objective is to provide customers with an enjoyable shopping experience, premium products and eccentric value to win customer loyalty.

In 2015 the retailer registered an average 2.7 million client transactions on a weekly basis. Zero expenditure on the advertisement is what drives the cost leadership. This paper evaluates operation management for a B&M retail stores in the UK. It looks at some of the challenges the company grapples with in its bid to transition online.  

Part 1

Why Customer Turn up to the Stores

Electronic retail establishments’ invest a lot on promotions to gain more clients. The approach is even capital intensive when customers flock online, especially with heightened competition. With this in mind, it would be prudent to comprehend the type of entry for every client to determine the earnings of the marketing efforts. B&M embraces various channels to win customer loyalty including; recommendations, paid search, marketing offers, mobile apps and gift cards among others.

Customer engagement

Clientele involvement is crucial because it aids in determining consumer behavior. To evaluate customer relationship at B&M, it is necessary to use three fundamental dimensions such as mailer response, visitation trend and procurement behavior.

B&M should use mailer response to enhance shopping. Personalized reminders can be employed to attract customers. Close consideration to this will enhance the organisations capacity to capture the most actionable client-related statistics.

Visitation trend: this type of information is one huge playground on which in-depth review can be pegged.  This type of data is critical when it comes to helping clients engage with customers (Pettersen, 2009). For computing customer value, defined metrics such as some visits to either particular brands or offers may be employed to project the clients value (Slack et al. 2012).

Procurement Behavior: Autoresponders and the visiting trend can be used to analyze the customer interest. Buying behavior is a reflection of how clients are involved.

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Customer Exit/Churn

It is the dream of every business to retain clients, however, for most online retailers, about 50% of customers will just make a one-time purchase. Some recurrent purchases may also wither over a particular period.

At least one in every four online shopping has failed to reach the client in good time, as such; millions have been forced to put up with late consignments (Retail Week. 2012).  While more than 50% of people prefer to make online purchases all for good reasons, about twenty-six percent of online customers have witnessed issues when it comes to delivery of products (Retail Week. 2012). In short, B&M is likely to grapple with the urgency of delivery for online distribution market.

Customer value for online shoppers

People make online purchases not because a given store has some of the most sophisticated technology or impressive media; they buy from these infrastructures because they need solutions to their problems. For sustainable business operations, B&M should help clients resolve problems by offering products that are tailored to solving client problems.

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The Changing Online Value Chain

When transitioning online, the value is altered by a linear flow of physical goods and services to a multi-directional data flow. At every phase of the supply chain, valuable information is collected, evaluated and disseminated to others. Apart from the products and services, the information is critical when it comes to creating real clientele value. While B&M takes advantage of cost leadership it is also essential to understand that customers make purchases not because of cheap prices but for many other reasons such as:

Save time: B&M should assist people to access goods and services promptly.

Minimise Risks: Offer complete data that assist each client in making informed procurement decisions
Stock Things they Treasure: Sell products people may want to buy

Status: Develop networks with specialized discounts
All these variables are dependent on having the best data about items, services, clients, markets and partners. Gathering, synthesizing and disseminating information in ways clients find essential is a powerful means to value creation.

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Challenges of Online Buying

Buying goods online are convenient compared to visiting a physical store. Also, online buying presents clients the opportunity prices a wide of products. Much of online marketing and security have developed; it is associated with a myriad of problems including buying the wrong product, being scammed on the internet (Slack, Chambers and Johnston, 2004).

Wrong order

When buying online, if a shopper request for a product and get a wrong one, it is the responsibility of B&M to correct the mistake or refunds the customers. Online stores recognise the customer service can either make or harm their operations; therefore, B&M should be prepared to correct this issue if they occur. For instance, they can compensate the cost of shipping.

Nonetheless, on internet auction websites, this procedure is not clear since they act as platforms for connecting shoppers and sellers (Rosemann, 2010). In certain cases, they can provide an online method for addressing delivery of wrong products and act as intermediaries in the procedure. Therefore, for B&M when settling for an online system, it should put in place a resolution center to address issues related to the wrong delivery of products as such errors can adversely affect its operations.

Delayed delivery

With online buying, there are changes of not getting products or delayed delivery. If shoppers fail to get their products within the stipulated time frame, the seller should refund the buyers. As such, B&M will be put in place appropriate models to ensure clients get their orders on time. Furthermore, the store will also be ready to help clients in case the product is not delivered. Nevertheless, if the product is not delivered B&M will provide shipping as well as tracking details; refund or send a replacement.

Under certain condition, an order can be shipped but goes to the wrong address; stolen, or inadvertently left. If such occur, the store will be ready to give resolve such issues. With regards to international customers, when a wrong order is delivered, major online vendors require settling the case in a local court. This is not practical; therefore, B&M will liaise with a store near the clients and replace it with the right one.

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Appropriate operations models (quality/depth).

Delivering products to clients on time and the suitable temperature is an import strategy for B&M’s success. Clients have a higher expectation when it comes to distribution of goods, accuracy and flexibility. B&M has to adopt a window while ensuring that frozen products are stored at the appropriate temperature. There are different operation models including;

Distribution operation; this model is regarded strategic operation for an online entity to perform its delivery channels. It implies that the organisations has total control of the distribution process and can use it as a venue for developing a relationship with clients. B&M can adopt its delivery channels enabling it to provide state-of-the-art in a 2-hour delivery window.

Outsource distribution of goods; B&M can contract a third party like express distribution services. This will help the organisation to delegate the challenging role of scheduling daily routes to an expert, permitting it to concentrate on other parts of the operations.

This model does not investigate infrastructural facilities though it’s flexible if demand fluctuates. Nevertheless, this method is perilous such that B&M outsource a third party firm to control its operations. Additionally, this model provides an opportunity for developing a relation with client.

Third location delivery or click and drive model; the clients make online orders and pick them at particular locations. 

These sites can be owned by B&M or particular warehouse or third-party areas such as post office. Third location delivery will allow B&M to save distribution expenses and increase client fulfillment with extra services (Retail Week. 2012). Unattended delivery through insulated boxes: This will enable B&M effectively use its distribution routes. Also, this model is convenient particularly, for clients who are present during childbirth time.

There is no appropriate model, in-store buying model appears effective especially, in small demand sectors, however once the volume increases centralised warehouse technique is efficient. Some stores have realized and are adopting hybrid techniques, integrating in-store model with centralised warehouse technology (Johnson & Clark, 2008). Similarly, stores are experiencing a trade-off between providing convenient delivery services and efficiency.

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Creating Customer Value

There are different ways for the organisation to create value for its clients, especially when buying online. These methods include;                                                                                             

Release trapped value to improve efficiency. Creating value is sufficient where shoppers can quickly find products and at affordable rates. B&M can convert its Saturday parking area into a full-time shopping area. Offering new techniques to perform regular tasks also increase value, for example, providing instant downloads for important details instead sending via post office.     

New-to-the-World Value presents new things that clients find not only essential but also valuable. In this case, B&M stores can offer products that meet the needs of the individual client, allowing them to develop groups of shared interests while allowing collaboration between individuals separated by location and time.           

Online buying is flexible B&M can test new offers and determine the one the works effectively. Integrations can be applied to interrupt existing pricing strategies and increasing access globally. Regardless, value creation plan, the store can rely on the provision of relevant information to create long-term client value.

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Part 2

Tips: Structure for part two:

Root Definition (based on your chosen solution).

Root definition will be used by the project team, estimators and development managers; they will take the project (online ordering system) from the business manager. Using the necessary technology, expertise, process and develop an understanding of the project and the required costs (Holt, 2009).

This is a significant step as it helps the B&M to examine if the project is viable or not. This will be done within a short period with the assistance from consultants. This procedure is extremely competitive where the suitable bidder is selected based on the performance as well as organisational goals.

Table for CATWOE (this is to test the Root Definition).

This project will include

Customer: in this case, B&M clients

Actors including development manager, project team, estimator, software engineer and business manager. In short these are B&M employees who will manage the online system

Transformation; this will be in the form of processes, knowledge, technology and relevant details about the project. All the aspects are important in preparing a detailed recognition of the project while cost estimation to evaluate the viability of the bid. Why bother? Is vital in examining the probability of making the tender.

Therefore, B&M store should adequately understand the project. In essence, the organisation should determine whether or not the project fits with its objectives, cost and time frame. Owner; this include the project team. The environment includes different factors including organisational objectives, quality, cost, timeline, and competition.

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13. “AS IS” process plan (include brief summer of the process plan).

14. “TO BE” process program (include summary to explain the process plan)

In the “AS IS” process plan the problem is defined based on the clients’ perspective, there will be the challenges of wrong delivery or products and delayed delivery. Therefore, the process will be designed in a way that addresses these problems. In addition, the process will be developed while putting into account the incentive structure of B&M store. For instance, the company will monitor delays and unlawful delivery of products by returning the product to the warehouse.

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When it comes to the cause of wrong or delayed delivery, B&M will adequately assess the current condition with careful consideration of the problem. In the case of additional stages in the delivery process, the firm will eliminate some to fasten the process. After which an improved plan will be designed as shown below;

Part 3

Discuss how the managers would turn performance objectives into operations priorities and the resources that would be necessary for effective implementation of the new process (about six hundred words).

Transforming a strategy into positive outcomes starts with organizing people and practices through actions that are not restricted to strategy formulation, strategic and practical planning, accounting, talent and initiative control, projecting and technology (Heizer, 2011).

The leadership at B&M should implement a deliberate strategy by formulating, scheduling, and strategy control as opposed to depending on informal procedures and worksheets. There’s also the need to link the strategy and operations with an understanding that all areas of the company work in tandem to deliver performance (Marr, 2011).

Handling implementation as a process

The use of a balanced scorecard can help to translate approach into operational reality. Research indicates that the leadership craving for transformation and commitment essential to create and enhance a rigorous performance supervision process enhance the chances of success (Fitzsimmons & Fitzsimmons, 2007).

Strategy development

B&M managers can develop tactics to turn performance objectives into operations priorities. Regardless of the extensive use of management techniques such as balance scorecards, a few managers are skilled in developing a strategy. With a strategy in place, the managers will be able to clearly articulate operational priorities in a given time frame (Holt, 2009). In addition, they will easily galvanise B&M based on a particular as well as measurable strategic direction.

The managers will also use the strategy as a platform for identifying drivers of performance that result in positive outcomes. Besides, managers will be capable of understanding how clients and external environment affect performance while they rigorously examine inherent abilities.

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Translating the strategy

Translation of policy requires that managers use the outcomes and integrate them into a structure such as balanced scorecard. Strategy translation is vital as managers will use it to understand the connections between cause and impact among performance objectives and operations results through a particular structure (Jeston & Nelis, 2008). 

This is imperative, as it helps managers to not only identify, but also select and search for portfolios required to prioritise operations. Apparently managers assign responsibility to drive performance against strategic goals while developing an information- acquisition technique to collect metrics (Sachon, 2010).

Structuring

When it comes to structuring, managers control the continuous alignment of the firm by the performance objectives. However, the managers are required to export priorities identified during strategy translation (Jeston & Nelis, 2008). Much as this is vital and challenging move, it requires working in two unique though connected ways. To start with, whether the company is implementing a new process or not, employees should work together and recognise the change.

Managers should be aware of the firm’s strategy and use different methods to ensure that employees understand it (Fitzsimmons & Fitzsimmons, 2007). They also need to align incentives with plan. This is the social component of structuring, where managers persuade the firm to recognise while supporting change.

Moreover, there is a technical aspect of restructuring, which require managers to make sure that different operations work seamlessly. As such, the managers have to align improvement plans using Six Sigma or other performance targets. This procedure is commonly known as cascading and it has to integrate operational dashboard as well as balanced scorecards with strategies associated with the wider strategy of the firm (Rosemann, 2010).

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Plan operations

The top management at B&M should weave initiative control into the budgetary planning process, to ensure strategic investments obtain funding. This calls for the development of an incorporated scheduling procedure that provides a smooth transition from strategic planning to financial planning that is comparatively seamless and harmonized (Simchi-Levi, 2007).

They should employ methods like rolling estimates, model driver transparency to allow on-time allocation (Harrison, 2014). Above all, managers at B&M should leverage the company’s performance and business intelligence applications to support each stage.

Using a Balanced Scorecard, discuss how the business performance can be measured post implementation

Perspectives

As far as the balanced scorecard is concerned, the B&M is examined from four viewpoints, and to develop metrics, collect data and evaluate it based on these perspectives:

The Learning and Growth Perspective

This perception comprises employee training and organisational cultural attitudes connected to both individual and corporate self-improvement. In this age of technological transformation, it is somewhat critical for information employees to be in a continuous learning mode (Kaplan, 2010).

Metrics at B&M can be executed to instruct top managers in channeling training funds where they are needed most (Anupindi et al. 2008). Whatever the case may be, learning and development comprise for the success of B&M. Moreover, learning entails communication among employees that enable them to obtain help on an issue if need be.

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The Business Process Perspective

With this perspective, the top managers can determine how internal business processes run, and whether or not its business processes conform to clientele requirements (Kaplan and Norton, 1996). However, metrics should be developed by those people who understand the business operations, with the organisation’s distinct objectives (Heizer, 2011).

Customer Perspective

When it comes to client perspective, B&M focuses on fulfilling the expectations of customers. These are the main parameters; if the B&M fails to meet clients’ needs, they find other companies, to satisfy these expectations. The poor performance of customer perspective is the main parameter of that can lead to the decline of B&M though the companies past financial records look well. In creating satisfaction metrics, B&M must analyse the type of clients and varieties of procedures used to produce goods and services.

Financial Perspective

Financial information is vital in measuring post implementation. As such it should be timely and accurate as such B&M management should be ready to provide it when needed. There is adequate processing of financial records. With the adoption of the online ordering system, processing will not only be centralised but also automated.

Nonetheless, economic contributes to unbalanced condition compared to customer, business process and learning perspectives (Harrison, 2014). For that reason, financial-based information like cost-benefit and risk assessment information can be integrated to measure adequately business performance.

Bibliography

Anupindi, R et al (2008) Managing Business Process Flows: Principles of Operations Management Harlow: Pearson Educationed. Harlow, England: Pearson Education

Fitzsimmons J & Fitzsimmons M (2007) Service Management: Operations, Strategy, Information Technology London: McGraw-Hill

Harrison, N. (2014). PoundLand Expands to Online. Retail Weekly Journals. 1 (1), p1-7.

Heizer, J. (2011). Statistical Tools for Managers. Operations Management. 6 (2), p14-23.

Holt, J (2009) A pragmatic guide to business process modelling London: British Computer Society.http://www.bandmretail.com/about-us/history.aspx

http://www.retail-week.com/multichannel/highs-and-lows-of-click-and-collect/5037714.article [Accessed: 28th Feb 2016].

Jeston, J & Nelis, J (2008) Business process management: practical guidelines for successful implementations 2nd Ed. London: Butterworth-Heinemann

Jeston, J & Nelis, J (2008) Management by process: A practical road-map to sustainable business process management London: Butterworth-Heinemann

Johnson, R & Clark, G (2008) Service operations management Harlow: FT/ Prentice Hall

Kaplan, R (2010). Alignment. Harvard: Harvard Business Press. P29-56

Kaplan, R. S. and Norton, D. P. 1996. Using the balanced scorecard as a strategic management system. Harvard business review, 74 (1), pp. 75–85.

Marr, B (2011). The balanced scorecard and intangible assets: similar ideas, unaligned concepts. 4th ed. Cranfield: Emerald Group . p86-99.

Pettersen, J. 2009. Defining lean production: some conceptual and practical issues. The TQM Journal. 21 (2), p34-51.

Retail Week. 2012. Highs and lows of click-and-collect. [online] Available at:

Rosemann, M 2010. Handbook on Business Process Management. Queensland: Gold Coast Press. P29-54.

Sachon, M. 2010. IESE Insight Hard Discount Retailers: The Secrets of Their

Simchi-Levi, D (2007) Designing and managing the supply chain: concepts, strategies and case studies 3rd Int Ed. Boston: McGraw-Hill

Simha, R Magal & Word, J (2009) Essential of Business Processes and Information Systems Chichester: John Wiley and Sons

Slack, N et al (2012) Operations and Process Management: principles and practice for strategic impact third Edition: Pearson

Slack, N., Chambers, S. and Johnston, R. 2004. Operations Management. 4th Success. [online] Available at: http://www.ieseinsight.com/doc.aspx?id=1125 [Accessed: 28th Feb 2016].

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The Four Paradigms of Education

The Four Paradigms of Education
The Four Paradigms of Education

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The Four Paradigms of Education

Educational Inquiry Key Theoretical and Methodological Perspectives

Introduction

For decades now, the paradigm wars have continued amongst the supporters that argue fiercely for the superiority of their paradigms of choice. This has therefore resulted in a paradigm dialogue that has seen supporters accept their differences and come to the understanding that each and every paradigm in education has an equal importance(Hargreaves, pp 161-76.1997).

In other words, there is no research paradigm that is superior since each has a specific purpose in providing a distinct approach in which knowledge is acquired and dispensed. This clearly depicts the need for educational researches geared towards providing an understanding on the key theoretical and methodological perspectives. The outcomes of this research studies should, therefore, empower and envisage new practices and policies that have the capacity to meet the current emerging needs of education.

Research evidence that is developed to inform education practices remains an intergral element that can be acquired from different sources. The variability in the structure of research and design through which evidence are obtained is exhaustive. In achieving the demands of this paper, it is necessary to heed that I shall incorporate the two essential research approaches, the qualitative and quantitative methods in achieving data towards a course(Hargreaves, pp 161-76.1997).

Different forms of qualitative and quantitative evidence obtained from the research method can, therefore, allow an individual to examine and explore the disciplines that are encapsulated within the context of educational research. It is significant to note that these two evidences provide data to the endless dilemmas that exist within the educational setting.

This research paper will be divided into four sub-sections with the first section addressing the scenario and the context of the need for change in the curriculum at an educational institution and its context. The second section depicts the different paradigms and how research is employed in understanding them. An analysis is given in the third section that displays the differences between these paradigms and finally the paper analyses my explanation on how to align these paradigms.

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Part 1

This research process begins with a controversial situation that raises a critical question (Aberystwyth University 2014). The situation that lies in this study involves that of the German Government declaring that schools should change their mediums of instruction from German to English in all of their subjects. There is also need to develop a fully functional English environment with the aim of promoting proficiency in the greater use of the language, a factor that will enable the institution and its learners to globally compete through a standardized language.

Before carrying out research, there is need to undertake a certain school of thought. In order to also formulate research questions, there is a significant need for understanding the operating paradigms in as much as this paradigm may precede the research questions. In this study, the primary operating paradigms include; positivism, interpretivism, critical research and constructivism.

Part 2

An analysis of the Four Paradigms and Proposed Research Questions

The term paradigm needs a clear understanding. Hargreaves (1997) insinuates that a paradigm infers to a comprehensive world view, belief systems, or conceptual framework that has the capacity to guide a research and practice within a given field (p.44).

From the lenses of philosophy, a paradigm entails the existing views of the nature or reality (i.e., ontology) whether it is internal or external to the knower; a related perception on the type of knowledge that is generated and the underlying standards that justify this functions (i.e., epistemology); and a disciplined approach through which knowledge is produced (i.e., methodology).The main paradigms in this research study includes;

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Positivist Paradigm;

The concept of positivism bases its theory on the numerical and statistical interactions of a study. The holders of this school of thought make use of the quantitative research methods to gather quantitative data that leads to an increased understanding of the external objectives and realities. Considering the proponents of ontology and epistemology, the positivists pursue approaches aimed at determining the casual links in a study(Helsper, & Eynon, pp. 503–20. 2010).

This clearly indicates a point when English is introduced as an instructional standard.This would mean that English would be viewed as an essential subject that fosters and develops proficient speaking within the learners. The positivists in this line would either support or refute this approach through empirical indications that replicates knowledge. The positivists may, therefore, ask the below-stated research question;

How effectual would an English immersed environment and modification approach as a medium of instruction impact proficiency in learners?

Having determined the research question, the positivists, therefore, take approaches in defining their methodological approaches. It is, therefore, significant to note that the holders of this view align themselves with a quantitative methodology that matches their concepts and objectivity. However, the challenge that is likely to occur is in the fact that the distinction between the qualitative and quantitative research models may prove unhelpful (Helsper, &Eynon, pp. 503–20. 2010).

It is, therefore, significant to mention that the research question establishes a cause and effect approach since it questions the effectiveness of the study. In addition to this, the question also quantifies the proficiency of using English as an instructional medium and compares the pre-policies and post policies of the outcomes.

In order to develop an internal consistency within these paradigms, there is need to consider the fact that some options tend to be congruous and may not be determined through a research methodology as inclined on the paradigmatic position (Helsper, & Eynon, pp. 503–20. 2010).

This therefore gives the positivist an opportunity to make use of the quantitative research approaches that are geared towards the collection of empirical data that are referenced, a factor that points to the need of encapsulating these methodologies with research questions.

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Through a deep understanding of the paradigm and its methodologies, the positivists are in a position to determine the most efficient design framework. Positivism is in this case knitted through a scientific and experimental process that produces statistical data.

In this case, data collected is quantifiable in nature, and using this data gives a comparison and establishes statistical cause and effect (Helsper, & Eynon, pp. 503–20. 2010). The random control trail (RCT) remains one of the essential experimental approaches that are closely tied to the positivistic paradigm since it identifies and determines the impact of an intervention.

The use of the RCT as an experimental tool has been determined to provide credible information on the manner in which these paradigms are effective. However, it is vital to consider the broadness of experimental studies, a factor that calls for the development of research questions that address the proficiency of these paradigms with these requiring regular follow-ups on the students (Open University 2014a).

On the other hand, through the use of a longitudinal study, the size and scope of the study may be similar to that of the experimental approach but differs in its inference and generalizations. The positivists consequently have the capacity to conduct short-termed research approaches as compared to the longitudinal approach that is considered to be long-termed and consumes more time.  The combination of these two approaches therefore provides the positivists with the required data in response to their research questions.

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Interpretivist Paradigm;

According to this viewpoint, learning is considered as conceptual. The holders of this view allege that individuals remain the constructors of reality (Open University, 2014a). The environment in which the interpretivists live in is constituted as the origin of beliefs and attitudes. In the formulation of a research question that is in line with their views, the holders of this ideology are likely to take an individual stance. With the concepts of individuality and perceptivity in their perceptions, an interpretivist is likely to ask this as a research question;

How can a student’s self-identity be impacted in a fully immersed second language environment?

It is essential to note that this research question aims to display how the changes involved in this paradigm may influence a learner. The interpretivists are consequently likely to pursue explanations on the orientations that intrigue the development of the distinctive orientations(Open University 2014b).

The formulation of research questions that are ontologically weighed through the lenses of epistemological orientation enables the interpretivist’s paradigm to develop qualitative research approaches through the collection of qualitative data.

It is, therefore, essential to acknowledge the fact that a research question should guide in the development of a research methodology (Open University 2014b).According to the interpretivist view, it is critical to determining the reality of the impact that may be caused on a student’s self-identity as a result of an introduced change. Changes are more likely to occur over a short span of time with this leading to the interpretivist core aim in exploration.

To gather the required data that answers the interpretivist research question, the holders of this school of thought may choose to conduct an ethnographic study since this design framework provides a deeper explanation of the concepts involved or through a longitudinal case study that combines the proponents of these two frameworks in providing accurate individualized data over a period (Open University 2014c).

Through an ethnographic design that is developed through open-ended questions, the interpretivists are in a position to analyze the things that are done and said within different contexts. This clearly indicates that data is collected through an ethnographic frame with the changes in the use of quantitative approach in data collections still considered as credible.

The interpretivists therefore purse approaches of determining self-identities through the use of open-ended interviews coupled with observations that give proof of the intensity in the collection of data (Open University 2014c).

Interviews conducted in this form consequently explore the self-identity of individuals and gives more light into the manner in which these identities are developed through an ethnographic design framework. The interpretivist, therefore, will analyze the data that wholly depends on the rationale for the study.

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Constructivist’s Paradigm;

This paradigm holds that reality is a continual process that is constructed by an individual through interaction and symbols, and also that reality can be shared. Through the eyes of the constructivists, the acquisition of knowledge remains an active process where an individual’s mind is agentive and meaning is negotiated within the social environment (Prensky, pp 1–6. 2001).

The constructivist paradigm upholds the element of talk as vital since meaning and interpretation can only be shared through talk. In accordance with this scenario, the constructivists will agree with the fact that the implementation of an English environment may have an impact on communication between the students will be enhanced in terms of their abilities. However it is crucial to heed that this may also result in the prevention of the necessary development processes that may promote the students understanding.

Familiarization with this new language and other environmental factors over a period of time may also have an impact on an individual’s life. With this, it is essential to note that the constructivist may develop such a research question;

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To what degree and depth will the confidence of the students and their contributions to learning be impacted by changing the medium of learning from German to English?

The qualitative approach of data collection is an instrument that is associated with constructivism. It is, therefore, important to mention that while carrying out a constructivist oriented research, it is essential to utilize a mixed approach of research (Prensky, pp 1–6. 2001). Before choosing an appropriate research and data collection methods, the constructivists need to determine the data requirements that will address the objectives of the research and its questions.

Also, a factor to consider is the opinions and interactions of students since these remains beneficial in disclosing the changes and initiating an understanding of how the changes impact the students

To gather the required data in addressing the research questions, the holders of this view may resort to a longitudinal case study approach. This approach allows the research to be conducted over a period of time giving the constructivist the opportunity to track changes (Prensky, pp 1–6. 2001). Investigations can consequently be conducted through case studies through the inclusion of a real-life experience that may be incorporated through the designed framework.

Upon the selection of an appropriate design framework, there is need as determined by constructivism in taking cognizance of data collection approaches that takes the opinions and perceptions of the respondents based on their individual experiences.  The use of semi-structured and qualitative approaches of research is in this case considered as essential in aiding the collection of data.

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Critical Research Paradigm;

This paradigm elevates the social elements of change through a research approach that reviews the greater social context.Critical research approaches in this case need to be designed in an ontological manner that are centered on realities developed through other forces that are subjected on the element of change. Knowledge and reality in light of epistemology are tied together through an interactive process that may be challenging in separating (Shawer, pp. 333–59.2010).

A critical research therefore pursues avenues of exposing the inequalities and divisions caused socially with the view that by changing and challenging the social contexts, the inequalities and divisions will be mitigated. In this context, critical research needs to consider the changes that occur in policies and the manner in which impacts non-English speaking tutors.

Even though this paradigm aims at developing and advancing proficiency, the marginalization of those who are not proficient in English is likely to occur as a result of the developed policies.   Researches may therefore consider asking the questions listed below:

How will the teachers who lack proficiency in speaking English be impacted by these changes in policy?

In consideration of the fact that the theoretical considerations are in this case constituted and the research questions also framed, researchers only need to choose an approach aimed at conducting the study. Sources determine that there is need to take cognizance of the value of study and avoid the element of subjectivity and duality (Shawer, pp. 333–59.2010).

The qualitative approach remains the most preferred methodological approach in conducting such a study since the voices of the marginalized individuals also play a significant role.

The interpretation of research whether it is qualitative or quantitative relies upon the researches clarity in the theoretical stances that are developed with the aim of guiding the research methodologies and data collection an interpretation approaches. In voicing out issues, it is therefore essential to make use of the qualitative and quantitative research approaches that shared the same characteristics with the action research considering that the perceptions of the researchers are directed towards the belief that knowledge is a social construct.

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Part 3

Differences in Positions Held

When research questions are tackled from a different angle, it is noticeable that there are ontological and epistemological bearings that are pegged with these studies. This therefore determines that the problem and develops a research approach that collects data and analysis’s with the aim of establishing a solution to this (Hargreaves, pp. 3-17. 2007).Ontology in relation to this has the capacity to question what is available for a study.

In line with the views of the positivists, a research study remains an external objective reality where evidence is empirically collected by observations made and experimentations. The positiviststake consideration of the statistical relationships and casual connections that exist in the manner in which human behavior is defined as a quantifiable variable.

On the other hand, the perception that an individual’s behavior remains stable across different contexts is however disputed by the interpretivist since this remains the study of the external realities. The interpretivist position believes that reality is an individually constructed concept that is primarily based on apersonalized analysis of a situation(Hargreaves,pp. 3-17. 2007). The interpretivist criticizes the positivists for neglecting the elements of interpreting individuals and refutes the allegations that casual effects are considered linear.

In order to understand the aspect of behavior in the lenses of the interpretivists view, there is a need to take consideration of how sense is derived out of the world. In this case, differences are likely to be seen between the positivist approach and their orientation with the interpretivists in the manner in which reality is developed, a factor that leads to apt reality (Open University 2014a).

However, researchers tent to reject the positivist approach on objectivity and neutrality. These researches consequently argue against an interpretivists view since these views are developed on social elements that fail to understand the behaviors and interactions of human beings.

The constructionist share insights with the critical researcher’s ontological views that perceive reality as a component that is greater than an individual, but the constructivist believe that reality can only be shaped through a process of communication. The constructivist also has variable views that differ from that of the positivist’s ontological stance(Open University 2014a). According to the holders of this paradigm, the reality is not objective but subjective and only depends upon the shared meaning.

In as much as the constructivists do not agree with the fact that different interpretations can be developed in line with this same phenomenon’s, they share the same notion with the interpretivist. In addition to this, the positivists believe that reality can only be understood in light of a procedural approach that includes objectivity a factor that implies that the phenomenon is uniform and measurable across different contexts (Open University 2014b).

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According to the positivists, there is a distinction between objects and subjects that grant a value-free research that are transparent and free from fallacies. On the other hand, the interpretivists stick to their views that perceive the element of value as inherent within a research process. However, research tends to lie on the interpretivists since it acknowledges that value tends to be present when a researcher is neutral (Open University 2014b).

Critical researchers therefore dig deep in viewing change and empowerment as an approach directed towards critiquing the interpretivists, with this considered to lack credibility is some areas. Constructivists in line with this believe that reality remains a shared construct developed through interaction. Here, meaning is developed through a social process on an agentive mind with the ontological and epistemological orientations having the capacity to approaches of conceptualizing and addressing issues.

The polarization of research methods therefore takes precedence in two approaches that incorporate the qualitative and quantitative approaches that are aligned towards particular paradigms (Open University 2014c). Positivism centrally relies upon the integration of qualitative data while the interpretivist and the constructivists hugely focus on qualitative methods in the collection of data.

The qualitative and quantitative research methods in line with these paradigms has been critiqued  by several schools of thought that believe that all research studies are designed under the directives of the qualitative and quantitative methods of research and that combining both this methods can be beneficial (Open University 2014d).

Tied to the quantitative-qualitative dichotomy is an objective-subjective methodology that believes the qualitative approach to data collection produces objective data that is free from biases whereas the quantitative method in inherently subjective and can be contextualized.

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Researchers who use the qualitative approach are therefore bound to make subjective decisions during the synthesis of data. These can determine the neutrality of the research approach that is prevalent when learning approaches may be hard to achieve (Stylianou, et.al).  The researchers who incline towards the positivist side view the aspect of neutrality as theoretical assumptions presented in a methodological approach. 

An experimental model in this case determines the viability of an educational intervention and its effectiveness and depicts the use of a randomized control trail as an element in accomplishing this study. Through a well formulated and structured RCT the holders of this ideology can establish some of the casual ties that related to this study.

Torgerson (2009) recognizes the need to employ this approach in a complex scenario however; he overlooks the errors that are likely to occur through this approach (Torgerson, 2009). It is therefore important to mention that a randomized allocation of a subject is a significant factor and without it, researchers are bound to experience biases that may invalidate an experiment.

The aspects of scale and scope also remain significant factors to mention. Torgerson (2009) suggests that there are quantitative limitations to experimental designs and asserting that a qualitative study remains an important research method.

Blatchford (2010) alleges that a momentous study comes from the avoidance of polarization of the qualitative and quantitative methods. This clearly indicates that the differences that a research holds can be conducted through the use of an alternative approach that aims at increasing the pedagogical validity of the findings thus aligning this proponent to the constructivist orientation.

A longitudinal study that is used as a design frame and is mainly aligned with the positivistic paradigm is mixed with other design methods that operate under various paradigms.  These studies according to studies are considerably large and can only be implemented over duration of time, a factor that makes them more prevalent in the production of generalized views.

Similar to experimental designs, the longitudinal method uses a randomized approach to selecting participants. Randomization in this aspect is not initiated to castigate the differences between the participants but to produce a sample that represents the population as opposed to the RCT method

The use of both the qualitative and quantitative approaches intrigues the aspect of including an investigation to ascertain the responses to the research questions and whether they have meaning (Gage, pp. 4-10. 2009). However, it is significant to underline the positivists in many instances are only concerned the validity of data and its replicability, aspects that are not in any way associated with the qualitative methodology.

The interpretivist and the constructivist views in this case would both conduct a research approach that unveils the opinions and perspectives of the outcomes over time duration.

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In a case study design frame, it is imperative to understand that the researchers have the capacity to conduct a study and discover the authenticities of life since the functions of these design frames are based on an individual or at times they are combined with other design frames. This approach shares its similarities with ethnography in as much as the two design frames may differ in their implementation (Hammersley, pp. 3-14. 2006).

Case studies enable the researchers to be placed as observers whereas in ethnography the researcher is viewed as a participant. Considering the proponents of ontology and epistemology, the positivists pursue approaches aimed at determining the casual links in as study (Helsper, & Eynon, pp. 503–20. 2010).

This clearly indicates a point when English is introduced as an instructional standard. This would mean that English would be viewed as an essential subject that fosters and develops proficient speaking within the learners. The positivists in this line would either support or refute this approach through empirical indications that replicates knowledge.

The positivists may, therefore, ask the below-stated research question;Critical researcher paradigm pursues approaches of exposing the inequalities that exist within a social environment by revitalizing change. In as much as case studies and ethnographies allows critical researcher to explore the voices of different individual within the society, an action research would only align its functions in challenging social practices (Hammersley, pp. 3-14. 2006).

An action research explicitly rejects a value-free research objective and expanding on this, it also rejects positivism. However, an action research is weaved to the interpretivism paradigm a factor that initiates the efforts of critical studies, a factor that contrasts the difference in the mentioned design frames.

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Part 4

Through this study, it is essential to ascertain that the discussions have mainly concentrated on how the paradigmatic positions have the capacity to shape the decisions and choices of individuals (Livingstone, pp. 207-231.2010). These positions can also determine the manner, in which a problem is viewed, how research questions are formulated, including the methodological approaches, the design of a time frame, the procedures for gathering data and the analysis of the collected data as determined by the research rationale.

This process is, therefore, cumulative with this point now focusing on my opinions and views in regards to the analysis of the differences between the four paradigms. In line with this, it is important to note that I am aligned substantially to the constructivist paradigm. 

I have discovered that I immensely relate to the ontological ideology that believes that reality is a socially constructed approach. The ideas behind the agentive minds that purport that an individual may be active within the process of construction revolve around the wealth of knowledge I have acquired within the sector of education. As indicated in the constructivist concept within the field of education, the aspect of interaction plays a significant role in creating an in-depth understanding of a problem and growing the levels of knowledge.

This approach remains one of the essential elements I am pursuing in my classroom environment. According to the constructivists and the interpretivism, there are certain ontological similarities that the two methods face. Both of these ideologies centrally focus on individuals, a characteristic that I wholly disagree with.

Considering the fact that I have gained a lot of knowledge through the duties I have performed in different social environments and cultures, the attention that this paradigm gives an individual was not well received within my own ontological and epistemological orientations. Basing the fact from my own theoretical analysis, I find constructivism an important element since it refutes on the factors that make the research methodology dichotomous aspect and allows research to develop from the roots of investigating a problem.

Hodkinson and Macleod (2010) allege that research methods have various weaknesses and strengths, and those researchers need to determine the appropriate methods that have the capacity to address the research questions. A closer focus on these paradigms clearly revealed to me that the positivistic paradigm structured its research approaches through a quantitative approach focusing on receiving an empirical data. Due to this factor it is essential to note that the end results of the study only gave a generalized and a replicable outcome.

It is, therefore, necessary to detail that these approaches appeared to derive the complexities of a learning approach and the individualism that is presented by this approaches. In my view, positivism mitigates the efforts of a research approach by conforming to an already structured method of research. In addition to this, positivism also differs with my knowledge on how quantitative data is gathered.

To complete the wider picture, the idea that qualitative methods and data can be integrated would be an important element in a research study. I also agree with on the characteristics of critical research that include the ontological and epistemological elements. This is under the consideration of the fact thatthey make the pursuit of social knowledge and change ideal within the context of neutrality and objectivity.

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Conclusion

Research evidence that is developed to inform education practice remains an important element that can be acquired from different sources. The variability in the structure of research and design through which evidence are obtained is exhaustive. Through an analysis into the paradigms provided in this paper, it was determined that research plays a central role in understanding their functions (Lather, pp. 63–84. 2008). 

In other words, there is no research paradigm that is superior since each has a specific purpose in providing a distinct approach in which knowledge is acquired and dispensed. This clearly depicts the need for educational researches geared towards providing an understanding of the key theoretical and methodological perspectives. The outcomes of this research studies should, therefore, empower and envisage new practices and policies that have the capacity to meet the current emerging needs of education.                                                   

References

Gage, N.L. 2009 ‘The Paradigm Wars and Their Aftermath: A ‘Historical’ Sketch of Research on Teaching since 1989′, Educational Researcher, vol. 18, no. 7, pp. 4-10 [Online] Stable URL: http://www.jstor.org/stable/1177163

Hammersley, M. 2006 ‘Ethnography: problems and prospects’, Ethnography and Education, 1:1, 3-14, DOI: 10.1080/17457820500512697 [Online]. Available at http://dx.doi.org/10.1080/17457820500512697

Hargreaves, D. 2007 ‘Teaching as a research-based profession: Possibilities and prospects.’ in Martyn Hammersley (ed.) Educational Research and Evidence-Based Practice, London, Sage, pp. 3-17

Hargreaves, E. 1997 ‘The diploma disease in Egypt: Learning, teaching, and the monster of the secondary leaving certificate.’ Assessment in Education 4, no. 1:161-76.

Helsper, E.J. and Eynon, R. 2010 ‘Digital natives: where is the evidence?’, British Educational Research Journal, vol. 36, no. 3, pp. 503–20.

Hodkinson, P. and Macleod, F. 2010 ‘Contrasting concepts of learning and contrasting research methodologies: affinities and biases, British Educational Research Journal, vol. 36, no. 2, pp. 173–89. DOI: 10.1080/01411920902780964

Lather, P. 2008 ‘Issues of validity in openly ideological research: between a rock and a soft place’, Interchange, vol. 17, no. 4, pp. 63–84.

Livingstone, D.W. 2010 ‘Job requirements and workers’ learning: formal gaps, informal closure, systemic limits’, Journal of Education and Work, 23:3, 207-231, DOI: 10.1080/13639081003785732 [Online]. Available at http://dx.doi.org/10.1080/13639081003785732

Open University 2014 E891 Study Guide 2.5 Constructionism and post-structualist theories; Comparing Constructionist Theories,

Open University 2014a E891 Study Guide 2.3 Scientific Theory and the positivist Paradigm

Open University 2014b E891 Study Guide 2.5 Constructionism and post-structualist theories; Theoretical positions within Constructionism,

Open University 2014c E891 Study Guide 2.5 Constructionism and post-structualist theories,

Open University 2014d E891 Study Guide 3.2Working within Research frames; Asking questions in interviews,

Prensky, M. 2001 ‘Digital natives, digital immigrants.Part 1’, On the Horizon, 9(5), 1–6.

Shawer, S. 2010 ‘Communicative-based curriculum innovations between theory and practice: implications for EFL curriculum development and student cognitive and affective change’, Curriculum Journal, vol. 21, no.3, pp. 333–59.

Shawer, S. 2010 ‘Communicative-based curriculum innovations between theory and practice: implications for EFL curriculum development and student cognitive and affective change’, Curriculum Journal, vol. 21, no.3, pp. 333–59.

Sheehy, K. 2009‘Teaching word recognition to children with severe learning difficulties: an exploratory comparison of teaching methods’, Educational Research, 51:3, 379-391, DOI: 10.1080/00131880903156955 [Online]. Available at http://dx.doi.org/10.1080/00131880903156955

Stylianou, Vasso; Savva, Andreas; Vraka, Maria &Serghiou, Andreas 2004: ‘Information and Communication Technology: First-Aid to the Private Tutoring Problem?’.Proceedings of the Sixth International Conference on Computer-Based Learning in Science. Nicosia: University of Cyprus, pp.334- 343.

Torgerson, C.J. (2009) ‘Randomized controlled trials in education research: a case study of an individually randomized pragmatic trial’, Education 3-13: International Journal of Primary, Elementary and Early Years Education, 37:4, 313-321, DOI: 10.1080/03004270903099918 [Online]. Available at http://dx.doi.org/10.1080/03004270903099918 (Accessed 24th February 2014).

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Overhearing and Eavesdropping: Communications Essay

Overhearing and Eavesdropping
Overhearing and Eavesdropping

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Overhearing and Eavesdropping

According to research, overhearing a one-sided conversation is more annoying than eavesdropping (Bianca 2011). It’s even more annoying because you cannot avoid overhearing the conversation. The loud talks about one’s private life or how they behaved in a party are annoying. While I was in a restaurant taking a quiet lunch, a woman across the table made a call that was quite inappropriate.

She seemed to have been talking to her husband about their vacation and talked to him as if she was alone in the restaurant. She was loud and as she gave details about the requirements for the vacation one couldn’t help but overhear. She talked the entire time I was in the restaurant and the fact that everyone else was quite made it impossible to overhear her.

Overhearing one side of a conversation becomes uncertain and unpredictable making one’s brain get drawn to it to fill the other parts even when someone was not eavesdropping. According to Bianca (2011), though cell phones are making people rude, it doesn’t have to be that way. Top three phone etiquettes include lowering the voice while making calls in public, not being personal when there are other people present, and not taking calls while a person is already engaged in a face to face conversation.

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Cell phones can be so distracting if not used in a proper manner. With everyone now owning a cell phone, one becomes a party to unwanted conversations often. Otherwise, cell phones don’t have to be a bridging gap between people.

To avoid distractions and annoying others, it is advisable to lower one’s voice while in public, avoiding private discussions if there are other people near, and asking for permission from people close if you have to take a call when having a face to face conversation with others.

References

Bianca Bosker (2011). Cell Phone Etiquette: 15 Rules to Follow. Retrieved from http://www.huffingtonpost.com/2010/03/26/cell-phone-etiquette-15-r_n_514927.html

Wood, J.T (2014). Communication Mosaics: An Introduction to the Field of Communication. Published by Wordsworth, Cengage Learning.

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Project Management: Annotated Bibliography

Project Management
Project Management

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Project Management: Annotated Bibliography

Paul Newton (2015). Principles of Project Management: Project Skills. www.free-management-ebooks.com. ISBN 9778-1-62620-958-9

Location/Source: Online. Retrieved from http://www.free-management-ebooks.com/dldebk-pdf/fme-project-principles.pdf

Duration: N/A

Type of Delivery: Downloading

Cost: Free

This free e-book is useful as it teaches about project-management techniques in organization. The book highlights the definition of projects, some of the project management roles and responsibilities and the way projects are mapped to the same basic life structure. Similarly, the paper provides rich insights on how project-management can be organized into functional areas.

Saylor Foundation. Project management in a complex world. (2012)

Location/source: Online Retrieved from http://www.saylor.org/site/textbooks/Project%20Management%20-%20From%20Simple%20to%20Complex.pdf

Duration: N/A

Type of Delivery: Downloading

Cost: Free e-book

The book looks at the challenges managers and consultants face when managing complex project. To achieve this, the book provide case studies and discussing the implications of the case to project-management. This overview and complexity profile is important for students as it helps in learning a lot about specific areas of project-management knowledge.

Project management handbook https://textbookequity.org/Textbooks/Baars_book_project_management.pdf

Wouter Baars: Project Management. 2009. Print

Location/ source: DANS (Data Archiving and Networked Services),

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2509 AB, The Hague

  • Duration: 6-7 days
  • Type of Delivery: Post Office
  • Cost: $ 16
  • This handbook is valuable in project-management because it provide rich content about project-management. The first section of the handbook describes working methods that can be adopted for ‘traditional Projects.’ Section two provides working methods for IT projects. The book provide practical knowledge that will enable student to understand different roles of individuals participating in a project-management.
  • Introduction to project management: Principles, Techniques and Tools.
  • UCDAVIS: Introduction to project management: principles, Techniques and Tools.
  • Location/source: Free resource retrieved from http://oe.ucdavis.edu/local_resources/docs/projectmanagementtraining.pdf
  • Duration: N/A
  • Type of Delivery: Downloading
  • Cost: Free Resource
  • This project-management book is important for training. The text contain different concepts of project-management such as introduction, project scope, and activity planning. The paper also provides resourceful information about project monitoring and control as well as team exercise.
  • 5.      Fast Forward MBA in Project Management
  • Eric Verzuh. Fast Forward MBA in Project Management (2015). Wiley & Sons Canada, Limited.
  • Location/Source: Barns & Noble
  • Duration: 3-5 business days
  • Type of Delivery: Shipping
  • Cost: $16.51
  • This book is comprehensive guide that help students and project managers to learn the different real-world project-management methods, tools, and techniques. The book provides enough theoretical foundation and practical information to guide you in project-management.
  • Gower Handbook of project-management.
  • J Rodney Turner (2014). Gower handbook of project management. Surrey, England; Burlington, VT
  • Location/ Source: Amazon
  • Duration: 3-5 Business Days.
  • Type of Delivery: Shipping.
  • $24
  • The Gower handbook provides an overview of vital information requisite for managing projects. The handbook is created by experienced international writers and practitioners to introduce the reader to valuable knowledge and skills that are necessary to manage projects.
  • Project Management Maturity Model, Third Edition.
  • J. Kent Crawford (2014). Project Management Maturity Model, Third Edition. CRC Press.
  • Location/ Source: Barns & Noble
  • Duration: 3-5 business Days
  • Type of Delivery: Shipping
  • Cost: $ 42
  • This book by Kent Crawford provides valuable information that can help in improving the success of a project and boosting performance of the organization. The book comprehensively describes the Project Management Maturity Model (PMMMSM) to provide the reader with a comprehensive knowledge vital for improving organization’s project-management practices.

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  • Successful Project Management
  • Trevor L. Young (2013). Successful Project Management. Kogan Page Publishers. Business and Economics. 232 pages.
  • Location/ Source: Barns & Noble
  • Type of Delivery: Shipping
  • Duration: 3-5 Business days
  • Cost $ 39
  • This book covers the technical aspects of a project from the beginning to the end with practiced and tested techniques, ways to manage stakeholders, project planning, launch and execution as well as effective risk management techniques. The book is important because it assist managers to keep a balance between client’s demands, the project, the team as well as the organization.
  • Fundamentals of Project Management
  • Joseph Heagney (2012). Fundamentals of project-management. New York: American Management Association, Print book: 4th ed.
  • Location: Amazon
  • Duration: 3-5 business days
  • Type of Delivery: Shipping
  • Cost: $ 15.13
  • The book uses a simple step-by-step approach when providing information about project-management concepts, tools, and techniques. The book provide resourceful information on how to plan a project, using earned value analysis, management of project-management team and the control and evaluation process of the project. The book has been of value over the years because of its assistance to project managers on how to manage the complex process of project-management.
  • Construction project Management
  • S Keoki Sears (2015). Construction project management: a practical guide to field construction management. Hoboken, New Jersey: Wiley.
  • Location: Amazon
  • Type of Delivery: Shipping
  • Duration: 3-5 Business Days
  • Cost $ 107.31
  • This book provides guide in construction project-management. The book has been vouched for to be the preeminent guide to all aspects in the construction project-management process. The book extensively explains the critical path method (CPM) of scheduling a project among other vital information that provides solid foundation for field construction management.

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Reliability of Evidence

Reliability of Evidence

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Reliability of Evidence

Question one

In legality terms, reliability has been used in evidence. The reliable evidence used is that one a lawyer or a judge find it to be credible to depend on upon when making an informed decision.

In terms of consistency, reliability is used evaluate or analyze the notch that various assessment on items do review same concept yield similar items. It is used to determine the correlation coefficient of similar items.

In terms of export testimony, reliability is used in a specialized way of wisdom that help the trier the fact to comprehend the evidence given in order to define a fact in subjects. In this context, the witness is the expert who has the knowledge, skill, well trained, experienced, and education may testify in form of an opinion freely, (Jardine, & Tsang, pg. 87, 2013).

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Question two

Countermeasure are non-violent acts which are often seemed illegal but when executed by one person to another, they become legal. One of the countermeasure is polygraph. Polygraph countermeasure are said to be ineffective since they are usually detected. The polygraph countermeasures are used because the antipolygraph.org proclaims that when used in closed doors, it becomes difficult for the polygraph to be detected easily, (Nelson, pg. 54, 2015).

Question three Bogus pipeline is a performance used by the social psychologists that help to minimize wrong answers when trying to assemble self-report information. The bogus pipeline is fake because it gets to convince the respondents that they are been witnessed and whatever they say will be questioned. They therefore proceeds by telling the truth about themselves, (Brunell,  & Fisher, pg, 39, 2014).

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References

Jardine, A. K., & Tsang, A. H. (2013). Maintenance, replacement, and reliability: theory and applications. CRC press.

Nelson, R. (2015). Scientific Basis for Polygraph Testing. Polygraph, 44(1), 28-61.

Brunell, A. B., & Fisher, T. D. (2014). Using the bogus pipeline to investigate grandiose narcissism. Journal of Experimental Social Psychology, 55, 37-42.

Palmatier, J. J., & Rovner, L. (2015). Credibility assessment: Preliminary Process Theory, the polygraph process, and construct validity. International Journal of Psychophysiology, 95(1), 3-13.

Robinson, C. (2012). Brake check technology: real time, all the time: electronic monitoring addresses the CVSA inspection standard. Bus Ride, 48(12).

De Ayala, R. J. (2013). The theory and practice of item response theory. Guilford Publications.

Moshagen, M., Musch, J., & Erdfelder, E. (2012). A stochastic lie detector. Behavior Research Methods, 44(1), 222-231.

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Conflict Communication Strategies

Conflict Communication Strategies
Conflict Communication Strategies

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Conflict Communication Strategies

1.    lose-lose attitude is a perception towards conflict that assumes nobody can win from engaging in a conflict such that those engaged in a conflict must lose: for example, a deteriorated romantic relationship. A win-lose attitude towards conflict assumes that when two people are engaged in a conflict, one must sacrifice to lose for other or one person must win at the expense of another, an example is in a family dispute or affair.

On the other hand, a win-win attitude towards conflict has the assumption that benefits can be derived from a conflict, and it’s possible to reach to a consensus that satisfies everyone that’s involved in the conflict; an example is in a group or a team.

2.    Grace is an act of unexpected favor and forgiveness. When one is gracious, they forego their personal needs for another person. The act of grace is not compulsory, and a person forgives someone even when it’s not expected. Grace should be exercised with care. The other person must be sincerely apologetic for grace to be granted. Grace is appropriate for family and friendship relationships but not appropriate when a person is a danger to others or for extremists.

3.    Communication climate comprises of the overall feelings and emotional moods between people. Healthy communication climates can be created and sustained through task communication such as analyzing information and ideas, procedural communication such as ordering ideas, and climate communication, for example, engagement

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4.    Conflict arises when people that depend on each other have different opinions and interests. Conflict can be constructive or destructive. One of the benefits of conflict is that it brings understanding between people in a relation. When people differ in opinions, it creates an understanding of their culture and desires. Also, conflict brings people closer when they participate in the constructive conflict.  Conflict is a confirmation of loyalty when someone remains committed to the relationship despite the differences.

Chapter 8

1.    Culture is the understanding, beliefs, and means of interpreting experiences shared by people in a community or a relationship. Communication and culture are related in that some forms of communication are a response to culture, example, and low-context communication style. Also, the level of communication one uses defines the type of culture such as individualistic culture, and thirdly, the type and level of language a person uses represent cultural diversity, for example, multilingual.

2.    The five responses to cultural diversity are respect, understanding, participation, tolerance, and resistance. One may value other’s culture and ways of doing things, accept that no tradition is better than the other, get involved in cultural activities of another group, accept differences, or attack other people’s culture.

3.    Processes of adapting communication to different cultures include listening, assimilation, interpretation, and assimilation.

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Chapter 9

1.    Particular others are certain people that are important to a person and influence self’s values and esteem. Generalized others is a perception an individual has towards the rules, roles, and attitudes set up by one’s culture and community. Particular others shape one’s confidence and values while the generalized others define the way a person carries on their life in public. Particular others and generalized others create an individual’s norms, values and approach to life hence creating one’s sense of identity. A person values particular others but still conforms to the generalized other’s culture.

2.    Egocentric communication is a form of communication that calls attention to oneself. The endorsement is accepting one’s thoughts while acknowledgment is hearing another’s expressed feelings. Egocentric helps one gain confidence while endorsement gives power when one is communicating with a group. Egocentric and endorsement lead to acknowledgment which accepts others opinions and, therefore, making a person be an effective communicator.

3.    The social comparison involves comparing oneself with others to make judgments about one’s talents and abilities. Reflected appraisal is the definition and image that others give to us. Social comparison is done by oneself while reflected appraisal is judgment formed by others about us.

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Chapter 10

1.    Relationship dialects are tension that arises between people that are in opposition. Tension is either novelty or open. An example of Novelty tension is the desire to explore new things while an example of open tension is the desire to share private thoughts.

2.    Escalation of a relationship goes through three stages: one, intrapsychic processes which involves talking about not being satisfied with the partner, two, dyadic process where problems are discussed, three, grave dressing process where partners see no value in the relationship, then resurrection where partners take different paths and reforms without involving the other in their life.

3.    A romantic relationship undergoes three processes before it’s formed: passion, for example having a strong feeling towards another, relationship culture such as rules set for the relationship, then commitment, for example, contract or marriage.

4.    Pragma, ludus, and mania are some of the styles of loving. Pragma is discriminatory. I practice pragma such that I love people by offering finances because they are poor. Ludus is sassy for example, love towards a child. Mania is insecure and obsessive for example, the love I have for my best friend and lover.

5.    Communication is one of the major challenges of long distance relationship. It is hard to express one’s feelings, and it’s normally insecure when a partner is not near. To cope and sustain the relationship, couples should communicate daily over the phone and use video chatting methods. Also, couples should learn to listen and mind the other’s feelings.

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Chapter 11

1.    A group consists of more than two people who share same goals but are independent. A team consists of people with similar resources and has the same sense of identity as they try to fulfill a certain mission. A team and a group are similar in that members have similar goals. However, in a group people are independent while in a team people are dependent.

2.    Kinds of groups that are found in businesses and civil life include formal groups, informal groups, secondary groups, and primary groups. Primary group example is a departmental association; the secondary group is a project team, the informal group is a social affiliation, and example of a formal group is a management group.

3.    Working in groups is healthy as more ideas are generated than in an individual group. However, it takes the time to process work while in a group than in individualized project. Group work is more efficient as it leads to cohesion and cultural diversification.

4.    Climate communication, egocentric communication, task communication, and procedural communication are some of the communication methods involved in group communication. Egocentric is self-centered and brings conflicts in a group, task communication helps in idea generation, procedural communication assists in establishing a process of change, and climate communication help in creating a conducive atmosphere.

5.    Stages of standard agenda are idea generation, critic, dialogue, defense, analysis, then making the final decision. It is good to allow critics and discussion to help in coming up with the best alternative decision.

6.    Stages of nominal group technique are an introduction, generation of ideas, sharing of ideas, discussion, and voting. In deciding method to use for advertising, marketer introduces the idea, members give opinions, ideas are shared and discussed then voting takes place to take the best method.

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Chapter 12

1.    Rites are planned activities that are intended to bring a group of people together. Ritual is a recurring communication technique that is perceived by organization members to contain some set values.

2.    U.S workers during industrial revolution did not have the motivation to work as they only observed rituals as set by colonialists to avoid punishments. In today’s society, workers are represented by unions hence; their needs are considered and have the motivation to work.

3.    Major communication challenges faced by organizations today are unclear expectations, distance barrier between departmental units, and employees not trusting each other. Senior employees have conflicting interests with juniors and exercise their power excessively causing conflicts. The worst challenge is conflicting interest since it causes tension and lack of concentration by employees.

References

Asma Zaine (2016). Barriers to effective communication in organizations. Retrieved from http://www.hardywriters.com/member/view-order/?order_id=669022.17

Britannica (2015). Revolution of industrial unions. Retrieved from www.britannica.com/…/Revolution-and-the-gro.

julia Wood (2014). Communication Mosaics: An Introduction to the field of communication. Published by Cengage Learning.

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British steel industry Essay Paper

British steel industry
British steel industry

Background to the British steel industry

Steel constitute essential aspects of most elements of everyday life. Steel supports a broad range of businesses and practices. In the UK for instance, steel contains a key ingredient for various industries. Steel is used in various strategic processing and building supply chains.

Collectively, these industries embody 20 percent of those engaged in the production sector across the UK and create Gross Value Added (GVA) of £24.6bn (Bowler, 2016). The global steel industry in the UK is faced with extremely tough economic circumstances. Steel overproduction globally stands at thirty-five percent. This has seen the closure of several steel production plants in Europe.

Moreover, workers in the steel processing industry have fallen by seventy thousand. While demand for steel has not reverted to pre-crash levels, the cost of steel has dropped by 50% over the last few years. These uncertain times have culminated in some organisations having to assume severe commercial pronouncements. These consist of the closure of the SSI UK factory at Redcar, and innumerable layoffs at factories operated by Tata Steel UK and others (Simpson, 2012).

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As of 2014, the UK steel industry hired about 34, 500 workers from 465 areas and had an economic output of £1.7 billion. This type of placement is spread unequally across the UK, with fifty percent in Wales, Yorkshire and Humberside (Bowler, 2016). As such, the UK steel sector supports not only a collection of domestic industries but fundamentally local communities.

Whereas the steel industry has many benefits to the community, the product is subject to competition from any other in the market economy. The current crisis can therefore, be examined from a global and historical context. The UK steel business has withered significantly over the last four decades when it comes to production and job placement (Tovey, 2015). Conversely, other nations have enhanced capacity considerably.

In the previous decade, global steel production has gone through expansion, with overall production snowballing by ninety-six percent between 2000 and 2014. This escalation attributed for by China whose steel fabrication has increased four times since the turn of the century (Williamson, 2016). For the last forty years, steel production in the UK has fallen behind its competitors like France, Spain, Italy and Germany. Based on similar production, European nations, for instance, have put a premium on the domestic steel industry. 

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The role of government in handling the current crisis

During the crisis, the government took the centre stage and worked proactively as well as intensively to assist the British steel sector (Soubry, 2016). For example, the government hosted a steel conference to discuss the way forward with leading players in the industry to recognise the importance of steel firms among the locals. Other areas where the government has played a significant role are listed below;

Business rates

On business rates and steel firms, they are about 5 to 7 times compared to other rival nations in Europe. On the other hand, UK steel firms believe that there is a need for the government to remove investment machinery, as no measure has been taken. While such a move is associated with inexplicable effects, any adjustments of business rate would require transferring it to another sector. Because this issue will take the time to review as the local authority keep rates levied from organisations, there is no likelihood an immediate response as well as uncertainty regarding the government’s role to assist the sector in fulfilling these costs (Soubry, 2016).

Again, the government does not need EU to review business rates to provide an equal business field for all steel makers across the UK. Eliminating machinery from these rates may indicate the government’s dedication to rebalance the economy, increase the attractiveness of UK to domestic investors in production and maximise the sector’s output, and competitive edge by investing in sophisticated tools.

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Procurement

Currently, the government is discussing procurement policy to assist steel manufacturers in the UK to compete for major contracts. By late last year, the government had published standards to put into consideration when purchasing steel. This attempt is likely to enhance opportunities for suppliers while assisting steel manufacturers level fields to compete with global providers and spur rivalry.

These standards aim at helping the government use a strategic and open method to source steel in critical projects. It is practical to put tendering provisions best on these elements without necessarily violating stand laws, and this flexibility is a regular application in other nations. The government role in adjusting procurement standards is necessary is increasing the probability of UK steel organisations access bigger projects.

Nonetheless, the effects of these adjustments will take a long period to occur. Moreover, the government needs to take an active role in promoting the use of UK steel in projects especially, public infrastructure (Tovey, 2015).

Rewarding SSI employees

The government promised to pay employees following the closure of Redcar steelworks and the bankruptcy of SSI. The compensation amounted to 80 million euros, however about 30 million euros would be in rewards as statutory redundancy (Soubry, 2016). Much as the government is committed to rewarding SSI employees, the figures are mainly estimates since the actual spending will rely on demand and a person’s conditions.

Government’s move to assist the affected is vital, although its response highlights in rewarding and retaining individuals that lost their employment opportunities, rather than protectingassets that are of great significance to the nation. Much as the government has a role in protecting the affected, there is no proof in terms of attempts to save Redcar steelworks from closing.

The employees who lost their jobs were prioritised and encouraging providers to assist in the distribution of funds; it is not evident whether these funds are adequate to support not only economic redevelopment but also the needed retraining. In fact, the response of the government should be determined not by some funds located and the number of affected workers.

Macro-environment

Political factors

In the steel sector, the government play a significant function. For instance, the UK government imposes tariffs as well as barriers to protect domestic producers. Nonetheless, with Free Agreement Agreements (FTA) this function has been minimised. The UK government also offer tax holiday (subsidies in certain nations) to support the expansion of the sector. Moreover, governments streamline domestic and global environmental standards to minimise emissions while protecting the environment.

On the other hand, the government of India has initiated National Steel Policy to reduce the demand and supply gaps. Based on this policy the government gives the steel industry various incentives such as infrastructure, reduced duty and land. Since steel sector in India, the government has maximised sales tax from 15 to 20 percent while 75% of foreign direct investment (FDI) is permitted to present different concessions related to customs duty (Tovey, 2015). Nevertheless, with the current state of infrastructure in India is not adequate for the steel industry.

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Economic factors

Population growth, particularly in Russia, India, and China, has contributed to the high demand for cars, building and other infrastructural facilities that subsequently result to increase in demand for steel products. Consequently, the ballooning of different economies that permit duty-free imports have accelerated the demand for steel. However, with the current crisis, GDP is growing slowly (Robinson, 2016).  

Social factors

Steel sector provides employment opportunities to many; nonetheless, it divides a region into rural and urban areas since it is a certain area leading to its development. This sector plays a significant role in developing rural areas that in turn improves the living standard of the rural masses.

Technological factors

The steel industry is still using conventional technology. Steel companies use a considerable amount of energy, and the rising fuel cost is pushed producers to adopt efficient steel production techniques.  Furthermore, technology is vital in manufacturing quality steel items.

There is a lack of creativity when it comes to production, steel companies use electric furnace in production, but due to fluctuating energy, a significant proportion of the raw material is wasted (Wakefield, 2015). Technologies which are used are outdated; however, India’s Sail steel is planning to merge with PASCO to use modern technology.

Environmental factors

While steel industry is crucial, it creates adverse conditions to the environment. Moreover, many steel firms use pollution control as well as energy saving tools, which are not adequate to control the pollution. Nevertheless, certain steel companies across the world Like Tata uses environmentally friendly equipment in the production process to minimise carbon dioxide emissions (Simpson, 2012). In fact, the company has Ultra-low carbon steel manufacturing for reducing emissions in the atmosphere.

On macro environment factors,the steel industry appears weak in general. Also, the macro-environment factors surrounding the current crisis demonstrate a positive change in growth in particular nations. Much as the global economy is experiencing uncertainties, fluctuating cost of fuel may maximise economic development especially in oil-importing countries (Keir, 2016). Growth in the international steel sector has almost stopped.

With the increase of approximately 0.6 percent two years ago, demand was restrained at roughly 0.5 percent with a recovery of 1.5% in 2016. Main steel industries recorded a relatively high productivity in 2015, and the same is expected in 2016.  In the case of the uncertain market, some steel manufacturers are reducing production. Similarly, various steel projects have been achieved, and manufacturing started (Wakefield, 2015). Net importing countries continue to increase capacities.

Owing to weak demand for steel, the pricing for primary raw materials have been plummeting are likely to remain low. The cost of steel has been decreasing following excess steelmaking capacity and nose-diving raw material costs. The recent drop in oil costs has impacted steel prices, especially for tubes and pipes made from steel (Keir, 2016). Negligible revenues have led to a dwindling in the industry’s revenue over the last few years, with slight rebounds anticipated shortly.

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Recommendations

Based on the above analysis, the government is dedicated to providing an equal ground for steel producers in the UK. As such, British steel should take advantage of this move and increase its attractiveness to domestic investors so as to enhance competition, productivity and efficiency through investment in sophisticated equipment.

British steel should not rely on government support, regardless of how essential they may. However, British Steel is entitled to government support particularly regarding domestic laws allowing them to compete effectively with other European nations and at the global level when it comes to securing major projects.

In fact, British steel should collaborate with the government to recognise the magnitude at which other industries are threatened due to national guidelines. Therefore, British steel should establish mechanisms for working with other industries and ways of ensuring that they promptly respond to a crisis before they cause damage.

With regards to procurement standards, which have been amended, British steel should say comprehensively how such rules are beneficial to the sector and the supply chain by expensive procurement decisions. Furthermore, the British steel should initiate and develop internal R&D ability to constantly;

  • Reinforce production technology to ensure the sector is environmentally sustainable and efficient
  • Look for tactics to convert by-products to energy that may be recycled, this will reduce energy expenses while generating additional income for steel industry
  • Look for an alternative material, an aspect that will minimise dependence on metal.

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Conclusion

In a nutshell, this analysis demonstrates that the UK government recognises the steel sector as a key industry. However, past governments lacked an effective strategy to detect and tackle the crisis. Following the closing of Redcar steel, the UK leadership has attempted to respond to the effects of such closures in terms of policy framework at the local and global level.

Nevertheless, increased support has not contributed to a quantifiable effect for industry players as well as the community. Nor is the measure in place is adequate to present future certainty. As such, the UK government should collaborate with steel sector to adopt sustainable strategies for steel producers.

Bibliography

Bowler Tim. 2016. Britain’s steel industry: What’s going wrong? Accessed on 2nd of March, 2016 at http://www.bbc.com/news/business-34581945

Keir Mudie 2016. How the UK steel industry crisis and worldwide slump in oil prices will affect YOU. Accessed on 2nd of March, 2016 at http://www.mirror.co.uk/news/uk-news/how-uk-steel-industry-crisis-7232861

Robinson Martin 2016. British steel industry enters ‘death spiral’ after another 1,000 jobs are axed. Accessed on 2nd of March, 2016 at http://www.dailymail.co.uk/news/article-3404832/British-steel-industry-enters-death-spiral-1-000-jobs-axed-Government-sits-hands-critics-say.html

Simpson, Rob 2012. “Tata Steel restructures to improve the competitiveness of UK operations through market cycles. Accessed on 2nd March. 2016 at http://www.tatasteeleurope.com/en/news/news/2012/2012_tata_steel_restructures

Soubry Ann 2016. Statement on the UK steel industry. Accessed on 2nd of March, 2016 at

https://www.gov.uk/government/speeches/statement-on-the-uk-steel-industry

Tovey Alan. 2015. Steel crisis ‘strikes to heart of UK manufacturing’ Accessed on 2nd of March, 2016 at http://www.telegraph.co.uk/finance/newsbysector/industry/11944254/Steel-crisis-strikes-to-heart-of-UK-manufacturing.html

Wakefield, Adam. 2015. Steel Industry in Crisis. Accessed on 2nd of March, 2016 at http://www.fin24.com/Economy/Steel-industry-in-crisis-Jim-20150824

Williamson David 2016. Warning that China is trying to ‘kill off’ the UK’s steel industry. Accessed on 2nd of March, 2016 at http://www.walesonline.co.uk/news/politics/warning-china-trying-kill-off-10771302

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Technology in the Perinatal Care Setting

Technology in the Perinatal Care Setting
Technology in the Perinatal Care Setting

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Technology in the Perinatal Care Setting

Health information system (HIT) plays an important role in the healthcare delivery system. Be as it may, leaders working in the healthcare system strongly support that information technology is the best strategy to promote patient safety. In the perinatal care, nurses apply the use of information technology in keeping health records, decision support systems, as well as medication safety devices that help in guiding service provisions.

The healthcare system is often complex and fragmented. There exist quite a large number of healthcare provides, a lot of models used to document and store information as well as different players involved in the system. As a result, it may lead to errors in patient care, miscommunication, increased cost as well as duplicative test.  Therefore, the use of technology can help to tackle these problems effectively and efficiently (In Vlad & In Ciupa, 2014). For instance, electronic health records (EHR) can help in keeping information about patients in the perinatal care.

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Technology helps to facilitate interoperability in the perinatal care setting. Interoperability refers to the ability of a system to function as well as interact with another system within a specific background without any access or implementation barriers (IGI Global & IRMA, 2015). This is very important in the perinatal care settings, especially in the obstetric environment. The reason is that patient often changes venues for the care she progresses right from conception, pregnancy period, intrapartum, and postpartum.

Therefore, by use of health information systems enable interoperability between admission, discharge, transfer, pharmacy, critical care, laboratory, and the emergency room. Greater efficiency in accessibility of patient data: Use of technology allows faster transfer of medical history in a medical emergency when the patient changes the venue, healthcare center or even the doctor.

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Use of technology such as health information system increases work efficiency: With the ease of access to information about patients and the use of technology in the provision of perinatal care, nurses can focus on providing patient care. Nurses are also able to serve patients faster and thus improve work efficiency.

Use of health information technology also enables healthcare practitioners to have an all inclusive and up-to-date medical history. Health information technology (HIT) keeps three sets of records. These records can be grouped into, Electronic Medical Records (EMRs), Personal Health Records (PHRs), and Electronic Health Records (EHRs) which are essential for the overall health care of a patient.

Electronic Health Records are essential and can be shared with a different medical institution so as to give accurate, complete historical medical information of the client (Thomas-Brogan, 2009).

However, use of technology in the perinatal care setting has its disadvantages. First of all, it is quite expensive to acquire sophisticated health technology. This is challenging in the healthcare and organization should consider if the cost of high technology is economically viable.

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Secondly, technology in the healthcare settings requires time to adapt. This is because technology is a dynamic concept and keeps on evolving. Therefore, many at times there will be the invention of new hardware’s, software’s, upgrades and the way of doing things in the healthcare setting. Thus, the best strategy is that the hospital staff should keep abreast with such changes in technology.

Similarly, overdependence on technology may be a problem. This is because computer systems may face technical error. Such an error is crucial in an emergency setting and may result in loss of life. Therefore, Healthcare providers should keep a backup of all the information kept in the Health Information System for Emergency retrieval of data.

Finally, use of technology raises ethical and legal issues. Be as it may, patient health information should always be kept confidential.  However, use of computer systems may result in unethical behaviors. For instance, people may hack health care system networks and retrieve important information concerning patient’s health information and medical health history. Therefore, it is essential to develop security measures to safeguard such information from being accessed by authorized users. This can be achieved by using different user level passwords.

References

In Vlad, S., & In Ciupa, R. V. (2014). International Conference on Advancements of Medicine and Health Care through Technology: 5th-7th June 2014, Cluj-Napoca, Romania : MEDITECH 2014.

IGI Global,, & In Information Resources Management Association, IRMA,. (2015). Healthcare administration: Concepts, methodologies, tools, and applications.

Thomas-Brogan, T. (2009). Health information technology basics: A concise guide to principles and practice. Sudbury, Mass: Jones and Bartlett.

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Female Refugee Health Essay Paper

Female Refugee Health
Female Refugee Health

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Female Refugee Health

1. What are the most important factors for the registered nurse to assess when dealing with a female refugee who is exhibiting flashbacks from trauma, especially sexual trauma or physical abuse?

 According to the article, it is evident that effective management of the patient will require the registered nurse to understand the health needs for the patient.  Most of the female patient accessing health care is often facing sexual health complication such as sexually transmitted diseases, rape, anxiety associated with risks of sexual exploitation. This often results in trauma- associated with posttraumatic stress Disorders. 

The  most important factors that must be assessed by registered nurses includes;  cause of trauma ( war-related or physical/sexual abuse); signs and symptoms of PTSD;  the pre-trauma factors, the co-occurring disorders; the social as well as interpersonal factors (Heavey, 2014).

2. Describe the cultural considerations and language barriers the RN will need to address to foster therapeutic communication for the female refugee

The registered nurse is required to understand the external forces that influence their health including poor living conditions, inadequate health resources in the patient countries of origin, oppression experiences and loneliness. Cultural considerations such as traditional gender roles are barriers for accessing care. Most refugee women are reluctant to seek care because they fear to become victimized based to their cultural and religious beliefs. Communication issues such as language barriers hinder communication.

Despite the fact that the patient could be having qualified translator, healthcare providers non-verbal communication could make the patient withhold vital information. These issues must be addressed using compassionate communication; and where necessary, the patient must be helped to achieve at least the basic needs such as food, shelter and medication. This will help in winning the patient trust (Taylor, Pugh, Goodwach, and Coles, 2012).

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3. List common triggers for this population and describe how the RN can assist to decrease the effects.

Registered nurses must understand the common triggers such as medical equipment’s such as speculums retractors, security details which could be frightening of others. Some of the anniversary dates especially for the victims could also be triggers that could make the patient diagnosed with PTSD isolation and avoidance behaviours.

Consequently, patient may experience hyperarousal behaviour, high blood pressure, extreme anxiety and racing thoughts.  This could be managed   through disassociation coping strategy. The nurses must provide extra attention for the patients to establish trust and strong relationship (Heavey, 2014).

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  4. Provide two nursing diagnosis statements (each statement must include an actual nursing diagnosis, related factor and as evidenced by) that might apply to a refugee patient experiencing trauma flashbacks.

 Refugee patient that is suffering from trauma flashbacks could be diagnosed with (Heavey, 2014):

a) Post Traumatic Stress Disorder; the related risk factors include cardiovascular diseases, musco-skeletal disorders, respiratory disorders, immune dysfunction and suicidal thoughts.

b)   Chronic pelvic pain- associated risk factors includes genitourinary disorders, vaginal fistulae, and the damage anal sphincter.

References

Heavey, E. (2014). Female refugees: Sensitive care needed. Nursing, 44(5), 28-35.

Taylor, S.C., Pugh, J., Goodwach, R., and  Coles J. (2012). Sexual trauma in women—the importance of identifying a history of sexual violence. Aust Fam Physician. 41(7):538-541.

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