Milgram Experiment and Lord of the Flies

Milgram’s Experiment
Milgram Experiment

Milgram Experiment reveals that the majority of people are willing to obey an authority figure by following instructions to perform acts that conflict with their coincidence. Besides , the Lord of Flies is a real example of obeying authority. This is because the Lord of Flies shows that boys are willing to follow any chain of command. The connections show that there are less evil people than good. However, society acts as the foundation of a person’s wrongdoing or evil.

Milgram Experiment assessed people’s reaction told to give a painful electric shock, while in the Lord of Flies by William Golding readers are introduced to actors of evil and good. The study shows that despite many individuals being useful in the world, only a few are great. 

The purpose of this study is to show how William Golding in the Lord of Flies connects with Milgram Experiment themes to demonstrate how people are willing to obey orders from an authority figure. The paper provides a clear analysis of the link between the Lord of Flies and Milgram Experiment and the implications it has on the modern day leadership style and how people are willing to obey a chain of command from an authority figure.

Milgram’s Experimet Theoretical Framework

 Milgram Experiment was carried out to show how people obey authorities under all circumstances, especially people who instructed them to perform acts that conflict the coincidence of purposes. The purpose of Milgram Experiment was to give students electric shocks by separating them from the subject and establishing a tape recorder, which was integrated with electronic shocks. Therefore, if the answers were inaccurate, the teacher would administer a shock to the learner by an increasing voltage for each wrong answer, while for the correct answer, the teacher would go to the next word pair.

Milgram Experiment was in a controlled setting such that the learner could not attempt to quit the experiment, which led to the establishment of status and authority (Batson and Daniel, 2016,10). Milgram Experiment showed factors that affect obedience. For instance, the status of location showed that prestige of location increase obedience, while less personal responsibility increases obedience. Besides, individuals tend to obey others if they acknowledge their authority as legally based or/and morally right.

Thus, the uniformity of the authority figure can provide people with status as well as peer support or presence of others disobeying the authority figure decreases the obedience level. Milgram Experiment showed that proximity to authority plays a significant role in obedience as people can easily resist orders from authority if they are not nearby (Haslam and Stephen, 2017, 63).

In Milgram Experiment, the teacher does not know that the shocks are not real, and the student behind the participation is in the experiment working with Milgram. Besides, the learner is getting words pairs incorrect on purpose, making the experiment fake despite showing the importance of obeying authority. Therefore, the actual experiment is on the teacher.

Despite the increased yelling by participants, they continue to finish the experiment. As much as many participants wished to stop, Milgram used four phrases to entice them to finish the exercise. The motivating phrases were, “please continue, the experiment requires you to continue, it is necessary for you to continue and you have no other choice, you must go on (Haslam, Nick, Loughnan, and Perry, 2014).”

The Lord of Flies by William Golding introduced characters of evil and good. The study shows that despite many individuals being useful in the world, only a few are great. This is because people control how their environment influences their actions and behaviors. During the feast, Jack sat like a leader and idol as he issued commands such as who was going to join his tribe. [ (pg #?). ] Through his command and leadership authority, most of the boys accepted because they wanted meat and protection from Jack.

Besides, despite Jack punishing Wilfred for no particular or apparent reason, Roger and the rest of the boys of the tribe felt nothing wrong about it. This is because none of the boys had the courage or confidence to stand up for Wilfred. Therefore, the Lord of Flies by William Golding showed that people have a fear of authority and quickly give up justice. Moreover, Jack and Roger tortured Eric and Sam, forcing them to submit to Jack’s command and join his tribe. This shows that authority forces the weak people to follow them using violent action and false use of authority.

The failure of Jack to admit that he took too much power and authority shows that influential leaders are not willing and lack the courage to admit mistakes such as enslaving others. The analysis of the Lord of Flies shows that civilized officers are part of an adult world in which violence and war are associated with social order and civilization. People are expected to obey authority as influential leaders do things to destroy the peaceful world, similar to what Jack did to the boys and vice versa.

Connections

The comparison of Milgram Experiment and the novel of the Lord of Flies show that the boys feared the beast referred as the electronic shocks, while they allowed Jack to gain power and authority through obedience to his command. The review shows that it is easier to control people and persuade them to be savagery by obeying the experiments. This is because the boys followed the authority or command to get protection or avoid the electric shock.

The connection between Milgram Experiment and the novel of the Lord of Flies is evident in that both boys follow the order to obtain protection or avoid electronic shocks. For instance, the boys are stranded and end up following the commands from Jack without comprehending the reasons for doing it. Besides, from both sets of experiments, it is evident that people follow orders without questioning the consequences or impacts on the other party.

William Golding in the Lord of Flies presents the obedience idea in Milgram Experiment through the connections of actors take as a leader, Jack, and Ralph, and the other actors who ideally obey the leader’s command or orders without questioning. This connection shows how people or kids are ready and willing to obey the authority figure that has leadership skills. Besides, both Lord of Flies and Milgram Experiment present the obedience idea through leaders and the ones who unthinkingly follow commands and believe that they should be led.

People who want to be led wait for commands and orders to follow and they believe they need to be directed by a leader as Jack demonstrated by allowing characters to follow him without question. This undeniably connects with Milgram Experiment on obedience. This is because according to the Milgram Experiment, persons are possibly to obey commands by authority figures. Therefore, the robust scenarios of obedience on the Lord of Flies are indicators of Milgram Experiment.

The novel on the Lord of Flies presents the obedience theme, which is accurately connected, to Milgram Experiment on obedience. This is because many instances demonstrate the obedience theme. For instance, Jack is the leader of a group of hunters in a jungle who target to kill a pig, and the group follows him to the jungle without questioning and obediently. The boys have drifted away with the words of command such as “kill the pig,” “cut her throat. Spill her blood”(Laurent et al., 2015, 300). 

It is evident that the kids are carried away with the obedience feeling as hunters and Jack manipulate the boys’ fear of the beast, making them obey him even further for protection and safety. The boys not only see Jack as a powerful leader but also obey him without question. Besides, there are other particular moments during the hunting game where Jack uses is authority and command to instill fear in the boys as they obey him unquestioningly. These instances in the novel of the Lord of Flies present how far the obedience feeling can take people.

The kids lose their morality and rational thinking by following commands. Despite the increased use of command, which instills fear and obedience to the boys, the sense of obedience goes off-limits, which signals that things can easily go out of control. Jack who is their leader for the sake of security and food because the boys do everything tells this. Thus, the novel by William Golding in the Lord of Flies presents the idea obedience in Milgram Experiment as it shows that without no doubt individuals will obey commands from others if they perceive them as leaders or authorities (Branson and Buckroyd, 2017, 20).

William Golding presents the obedience idea in Milgram Experiment in the final chapter of the Lord of Flies. In the last chapter of the Lord of Flies, there are clear instances where the boys obey authority figure as well as carrying them to higher levels. It is evident when Jack acts as a leader and as an idol giving commands during the feast where the boys obey the orders without question. Jack commands the boys to join his tribe, and all except Ralph agree to the idea. However, the reason behind Ralph objection is because he is supposedly the chief.

The sense of obedience manifested in Milgram Experiment is present in this scenario as all hunters obey Jack and fail to either object or to question the idea of being a tribe. Despite Wilfred getting punished for no apparent reasons, Roger and the rest of the boys of the tribe do not feel it or question for a reason for the punishment. This shows that they lacked courage and confidence to stand up for Wilfred because their submission and loyalty to their authority blocks them.

Even though Ralph wants to call for an assembly to question Jack, the boys once again prove their obedience and loyalty to their authority figure. Instances of obedience in the novel of the Lord of Flies stem from the idea of obedience from Milgram Experiment. In both groups of boys, they accept the command or authority figure by carrying out the orders issued to them by the leader or teacher.

For instance, if the boys are told to eat, they eat, and if told to fetch something for the leader, they do so. Also, they sit down when told to do so and even if the leader says they should be punished, they accept it without question. This result significantly connects with obedience from Milgram Experiment (Gridley and Jenkins, 2017, 25).

Milgran experiment Critical and Relevance

William Golding successfully puts the obedience idea in the Lord of the Flies novel by installing Jack as the leader. Jack is obeyed, and his subjects follow his commands or orders without questioning. The connections of two scenarios show that philosophic and legal aspects of obedience are of enormous importance. The excessive willingness of people to go to any level in the order of authorities constitutes the main findings of research and the idea that most directly demands full justification.

The study shows that people with authority tend to control the outcome and actions of others. The experiments reveal that a more significant part of people are just willing to comply with authority figures who directs merely them to execute acts that may vary or conflict with their individual coincidence, while the Lord of Flies by William Golding is a real example of obedience to authorities because the people are willing to obey any chain of authority (Hollander, 2017, 430). \

We live in a world where people demand obedience from the authority for them to function well for a society. However, obedience can have significant impacts on a society because authority figures have little to justify actions.  Thus, conformity is an impact that influences people to do things they may not have otherwise done. Evidence shows that both obedience and conformity lead to atrocious actions. Therefore, horrendous crimes against humanity have happened and yet people fail to question the actions of authority figures.

The experiment shows that discipline and obedience are learned through social conventions. Thus, individuals are able of substantial evil and great good according to the circumstances they are positioned in. in addition, acts of both resistance and obedience have the power to motivate and inspire people to obey commands of an authority figure.

Conclusion

From the connection between Milgram’s Experiment and Lord of Flies, several factors force people to carry obedience to the extreme, even without questioning the command. People justify their behavior be assigning responsibility to authorities rather than themselves, and they define their behavior which is expected of them as a routine. Besides, evidence from the experiment shows that people do not want to offend or be rude to authority and they obey orders. Therefore, it is essential for people to question orders and reasons behind their issue.

This will ensure that obedience is acknowledged and is not adhered out of fear. The results show how people follow orders and obey leaders without question. This is a disappointing aspect of leadership style as the leaders directly threatened people in order to guarantee the protection and security.

References

Batson, Charles Daniel. What’s wrong with morality?: A social-psychological perspective . Oxford University Press, 2016: 2-25

Bègue, Laurent, et al. “Personality Predicts Obedience in a Milgram Paradigm.” Journal of Personality 83.3 (2015): 299-306.

Branson, Jane, and Peter Buckroyd. Lord of the Flies, William Golding: Workbook. Oxford University Press, 2017: 10-30

Gridley, Mark, and William J. Jenkins. Obedience to Authority. Macat Library, 2017: 20-27

Haslam, Nick, Steve Loughnan, and Gina Perry. “Meta-Milgram: An empirical synthesis of the obedience experiments .” PloS one 9.4 (2014): e93927.

Haslam, S. Alexander, and Stephen D. Reicher. “50 Years of “Obedience to Authority”: From Blind Conformity to Engaged Followership.” Annual Review of Law and Social Science 13 (2017): 59-78.

Hollander, Matthew M. “The repertoire of resistance: Non‐compliance with directives in Milgram’s ‘obedience’experiments.” British Journal of Social Psychology54.3 (2015): 425-444.


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Project Manager Roles in an Organization

Project Manager Roles in an Organization
Project Manager Roles in an Organization

Project Manager Roles in an Organization

  1. What is a “single-line-of-command” organization? Why would employees used to such an organizational structure find it difficult to work with more than one boss at a time, as they would if they were reporting to both a project manager and a line manager at the same time?
  1. Jim is a project manager for a project that requires twelve months to be completed. During the 7th, 8th, and 9th months, he needs two team members with special qualifications. The functional manager associated with these team members has promised that these people will be available two months before they are needed on the project. If Jim doesn’t assign them to his project at that time, they will be assigned elsewhere and Jim will have to make do with whoever is available later on. What should Jim do? Make any assumptions necessary to support your answer.
  1. Imagine that you are a project engineer on a high-technology project. As your project begins to wind down, the project manager asks you to write a paper about the project so he can present it at a technical meeting. His name goes first on the paper credits. Should this be a part of your job? How do you feel about this situation?
  1. As a project nears completion, the project manager may find that the functional people on the project are more interested in finding a new role for themselves than in giving their best effort to the current task. How does this relate to Maslow’s hierarchy of needs, and what should the project manager do?
  1. Your company just hired a senior manager with two masters degrees in engineering. This engineer is quite competent, and has worked well as a loner for the past twenty years. He has just been assigned to the Research and Development phase of your project. You, as project manager, must insure that he works well as a team member with other functional employees, and not as a loner. How will you accomplish this? If this engineer persists in wanting to be a loner, should you fire him?
  1. Last month, Alice completed an assignment as chief project engineer on Project X. It was a great assignment; Alice and all other project personnel were kept fully informed by the project manager about all project activities. Alice is now working for a new project manager who tells his staff only what they have to know in order to get their job done. What can Alice do about this situation? Can this be a good situation? Why or why not? Which management style would you prefer?
  1. Is it possible for a project manager to improve his time management skills by understanding what motivates his team? Why or why not?

Project Manager Roles in an Organization Sample Answer

Question one

A single-line-of-command organization is whereby individual report addresses their concerns   by addressing them to a senior manager of a particular section or department. The manager in such organization does as directed by the supervisor. Employees used to such structures find it difficult to work with more bosses at a time because; decisions are delayed, as it requires more time and negotiations.

Question two

In this situation, Jim should negotiate with the functional team manager to make the two-team members available at the right time and if the negotiation fails, then he will have to work with the available members later. This is because, hurrying the project to solicit the service of the team members will be a risk to the project as it may not be handled well. Therefore, I would rather he use other members who will also be having skills in the areas to handle the tasks in the 7th or 8th or 9th month.

Question three

 I do believe that the name of the project manager should not be the first on the paper credit and as well; the project engineer should not be the one to write the paper but rather should help him with a draft. It is the responsibility of the project manager to write a final paper that should be presented to the technical committee.

Question four

This relates to Maslow’s hierarchy of need because, they are worried about their physiological needs such as food and clothing. They must therefore look for another alternative that will enable them achieve this. They are also insecure as the job is ending. The project manager should therefore, assures them that they are secure and that there will be another project to do. They should also be well paid o be able to cater for their needs even if they are not going to have another immediate project.

Question five

To ensure that the engineer works well with other members, as a project manager, I will make him through negotiation to understand the policy of an organization at his time of employment. He will also be told the importance of working as teamwork. In case the engineer persists in working as a loner, I will not fire him immediately but will try to talk to him and as well assess his performance. If he performs well without affecting the functions and operations of the team and the organization, he will not be fired, but given more time to learn to work with others.

Question six

In this situation, Alice should just comply with this situation. To me, it is not a bad situation because, the most important thing is to handle the project and finish it as required. Other things concerning the project do not hold water. I would therefore, prefer this style of management because, it is straight to the point and will ensure that projects are finished in the right time. 

Question seven

It is possible for a project manager to improve his time management skills. Time is a valuable resources and it requires proper planning. A good manager must have these skills to be able to handle his or her responsibilities well (Pothukuchi, 2008). A project manager that has time management skills will have time for his employees or team members and this will allow him o understand their needs and therefore be in a position to devise various strategies to motivate them. Therefore, it is good skill and managers ought to have it.

Reference

Pothukuchi, B. (2008). Personality-Time Management Skills Relationship. ICFAI Journal of Organizational Behavior, 7(1): 57-61.

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Operation Anaconda Command Structure

Operation Anaconda
Operation Anaconda

Operation Anaconda Command Structure

Thesis: In the eyes of the public Operation Anaconda was a success but some challenges in the aspects of joint command structure, the unity of command, and joint operations.

Supporting Topic 1: Joint Command Structure on Operation Anaconda

Supporting Idea 1: The command structure is made up of a team which execute orders based on the instruction from the authority. The forward support structure in the Anaconda operation was essential to ensure proper allocation of the resources and the tactical conductivity of the process. Being a military operation, it comprises of several troops which create multiple levels of complexity. Interactions between the troops are highly complicated creating a challenge in the organization flow of information.

Supporting Idea 2: The need for forwarding command structure is essential especially when the scope of the operation is expanding. However, the command structure experienced some communication breakdown between commanders and the component units. Thus, conflicting the proper integration of upholding the directives according to the plan. In a join operation, all the commandants must coordinate closely in a joint decision-making process. The operation provided an opportunity to eliminate the enemy in a large group. However, in an operation point of view, the command structure on the ground squared the activity, and hence the operation was never executed according to the plan.

Supporting Idea 3: Having overthrown the Taliban government, the command structure felt that it had achieved success. As a consequence, they felt no need to focus on the operation as much of their emphasis was on the Iraq operation. On that account, there was an inadequate allocation of the resources to the operation. The commanding generals assumed a minimal number of the enemies existed. However, that was an assumption as there were many Al-Qaeda fighters in the valley. The assumption led to an inadequate allocation of troops for the operation contrary to what the commandants on the ground required.

Supporting Topic 2: Unity of Command in Operation Anaconda

Supporting Idea 1: A distinguished Unity of command requires placing of all the troops in a unique theatre to achieve the objective under one brain. Unity of command was essential in the success of the Anaconda Operation. It required unification of the local forces, the Special Forces and the airpower. Unity of command facilitated communication between the ground commanders and the Central command unit. The hierarchy facilitates efficient allocation of resources and mobilization of troops to the operation.

Supporting Idea 2: Conflict of unity of command was also evident from the operation. For example, as the troops carried on with the operation, a contingent of navy seals was brought into the process. The decision was in contrast to what the Army special operators thought. They did not understand the basics of inclusion of the Navy seals by the Central Command unit. The scenario depicts a breakdown in the structure of unity of command which requires the involvement of critical parties in a decision-making process. The structure of unity of authority requires that before an issue gets to the top executives, it should follow all the steps depicted by the structure.

Supporting Idea 3: Failure to adhere to the operational protocol lead to a series of mistakes by the team. The theory is enhanced by the fact that the fighting theatres came from different troops which had a separate command structure. During the early phases of the operation, instruction protocols were clear as per the plan. However, as the operation proceeded, different communication issues erupted. For instance, the splitting of the air support theatre led to confusions in the action as there were different requests from the controllers.

Supporting Topic 3: Joint Operations

Supporting Idea 1: Joint operations brings together wars troops to a broader national scale in which forces from the Army, Navy and Air are brought together in a joint operation. Operation Anaconda included the Navy, Air force and the military working together. The operation was different as it did not conform to the information battles. At the time of its occurrence, the joint military presence was not mature for the service. It also coupled up with the harsh terrain of the valley which contributed to lapse of operation at the initial stages. Coordinating the logistics in a large force increases the chances of friction within the operation.

Supporting Idea 2: Communication barrier was another challenge experienced during the Operation Anaconda. The troops were inclusive of local soldiers who were not very conversant with the communication language of the United States troops. Therefore, it was challenging for the army commanders to give instructions during the course. More importantly, the lack of similar political culture between the U.S and the Afghanistan soldiers manifested itself as a practical barrier which hindered operational efficiency.

The critical lesson from the joint operation includes regular pieces of training at the lower levels. It will enhance the level of corporation as well as the adhesiveness of the troops. Having a joint operation was beneficial to the procedure as it brought together different knowledge and experience required to fight a common enemy.

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Veterans’ Transition to Civilian Work Force

Transition to Civilian Work Force
Transition to Civilian Work Force

Barriers and Facilitators to Veterans’ Transition to Civilian Work Force in Lawton, Oklahoma

More than 200,000 Armed Forces veterans retire annually because of harsh battleground experiences in places such as Afghanistan and Iraq (Robertson, 2013). However, a majority of veterans find it considerably difficult to transition into society and live effectively with the rest of the civilian community. According to Baert and Balcaen (2013), 66% of veterans leaving the military report having a challenging time transitioning to the civilian work force. Furthermore, Worthen and Ahern (2014) establish that approximately two-thirds of armed forces veterans are faced with numerous challenges.

These challenges make some individuals give up on integrating successfully into the society moreso the civilian work force. Empirical literature demonstrating disconnects between military experience and the civilian labor market exists. This indicates that their transition is limited by various factors including veteran stereotyping that associates veterans with post-traumatic disorder, mental illness and addictions, inability to translate job experiences from the military to the civilian environment and civilian work force and limited knowledge of human resource professionals on hiring and retaining veterans (Iran and Afghanistan Veterans of America, 2011; Lampka & Kowalewski, 2017).

In addition, veterans’ skewed view of the civilian work force makes it difficult for them to effectively transition. According to Lampka and Kowalewski (2017), veterans often lack adequate preparation for a transition to new jobs, suffer from culture shock due to changes in the environment, are incapable of transferring their skills to the new job, and lack knowledge in the search for civilian jobs. This calls for the development of strategies that will ensure that veterans can effectively reintegrate into the civilian work force and contribute to nation building as civilians.

Transition to civilian work force

This study will explore how Army veterans can effectively transition into the civilian work force in Lawton, Oklahoma, and effectively live with the rest of the civilian community. This chapter will provide an introduction to the topic and hence set the pace for the research. Secondly, it will provide an overview of the literature concerning the transition of Army veterans into the civilian work force. It will also determine the scope of study by identifying the population of study, what will be studied and the expected outcomes of the research.

The ever-rising number of the population of service men and women leaving the military and rejoining the community results in an increase in the number of veterans in our society (Andrew, 2017). In 2015, the Veteran Administration reported that 21 million adults in the U.S population were veterans. This number translates to about 7% of the civilian population in the U.S that is non-institutional (Chalabi, 2015).

Additionally, Chalabi also asserts that more veterans have been employed since 2014 shown by the reduced number of unemployed veterans. Most civilians do not understand the magnitude of the challenge that civilians face in the transition back into civilian life. A transition is an event that results in a change which affects a person’s routines, habits, and relationships (Anderson & Goodman, 2014). One of the most famous transitions in the America society is the transition of military veterans to civilian life (Anderson & Goodman, 2014). Transition, just like all forms of change, causes anxiety or stress to the veterans (Anderson & Goodman, 2014).

 Anderson & Goodman (2014) noted that the biggest source of frustration for veterans during their transition is the adaptation from the structured military atmosphere to the less structured civilian atmosphere. This is because the change calls for a change in attitude and mentality which create a wide range of emotional demands for the veteran. It is evident that to join the civilian workforce after a military career can be both stressful and exciting time.

The operations and the culture of the civilian work force may significantly differ from military career experiences. Therefore, it is essential for the retired military personnel to be patient as they adjust in new civilian positions, co-workers and work environment. The everyday workplace stressors include the feeling of disconnected. Retired military personnel may occasionally feel disconnected when working with people who never had military experience

References

Anderson, M., Goodman, J., (2014). From military to civilian life: Applications of Schlossberg model for veterans in transitions. Career planning and adult development journal

Chalabi, M. (2015). What percentage of Americans have served in the military. FiveThirtyEight. com.

Contreras, C. G. (2011). What is occupational therapy’s role in the transition of returning veterans from the wars in Iraq and Afghanistan? Master’s and Doctoral Projects, Paper 155. Retrieved from http://utdr.utoledo.edu/graduate-projects/155[Accessed on March 22, 2016].

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Safety Standards in Product Design Goals of Ethical Companies

Product design goals
Product design goals

Safety Standards in Product Design Goals of Ethical Companies

Safety regulatory measures and policies are often considered basic tenets and requirements in product design that ethical organizations put into place to ensure that their products comply with the stated standards. As consumers increasingly turn out to be dependent on engineered products, the element of product safety and liability has turned out to be of global significance. As imbued in several companies, the ethicality of product safety and accountability is addressed by considering global trade standards and practices.  The scope of product design as highlighted in design research and practice has successively changed – from a focus on material aspects to a focus on the intangible, from functions to pleasure, from goods to services and values

In this regard, organizations need to ensure that they prioritize the adherence to these measures and requirements by ensuring that their products meet the enshrined safety standards (Langerman, 2015). Meeting the established safety precautions or standards remains an essential aspect of product design; however, it is insufficient. Familiarity with the foundations and principles of the utilitarian model of ethics reveals that to underscore an action as ethical requires one to determine whether an action maximizes the highest level of positive outcomes for several people while on the other hand minimizing all the adverse outcomes to the least number.

            As provided in this case, ensuring that an organization’s product meets the established safety standards may yield the highest favorable outcomes for consumers and minimize the negative repercussions that may pose a threat to the lives of the consumers. According to Langerman (2015), ethical organizations before engaging in launching their products often ensure that pilot tests are conducted several to ensure that they meet the prescribed safety and precautionary measures. However, it is essential to establish that it is often challenging for firms to conduct a 360-degree inquiry or research on their products.

Therefore, this creates the rationale behind faulty products, posing a need for an organization to ensure that products meet and satisfy the needs of the customers (Langerman, 2015).Arguably, meeting safety measures may not be sufficient in product design. Product safety professionals in light of this hold on to more profound convictions regarding the importance of ensuring that the consumers and their companies are provided with the best efforts that support the design, manufacturing, and distribution of products considered safe for consumption.

Specific Stories that would make Doug’s Presentation Interesting: Doug, as provided in this case, may consider including the case of Ford in ensuring that his presentation is appealing or attractive. As provided in Ford’s current operations and planning, it is established that the organization sort after measures driven towards launching their lightweight automobile that was incredibly affordable in price for the consumers. The company president provided specifications that the designers were required to adhere to in the unit’s production.

In other words, the production unit needed to have ensured that the Pinto weighed 2000 pounds and would cost consumers close to $2000 and other related expenses such as advertisements. However, this unit’s production was met with a flaw following the lack of compliance with the federal safety standards established for the production of such a model (Tidwell, 2000). One of the significant problems that were sighted was in regards to the fuel tank that was prone to rapturing when the car was at maximum speed. This occurred following an investigation that occurred after a dreadful accident that left six occupants in the vehicle dead after the rapturing and explosion of the fuel tank.

            Doug would resort to the application of the principle of universalism. According to this principle, the authority of an ethical standard is mainly determined by the level in which a concern or an act treats people, supporting the claim that moral principles often hold for all people and not merely for a section of individuals (Tidwell, 2000). From the tests conducted on this automobile, it was later evident that Ford was in full awareness that its vehicle’s gasoline tank was faulty and prone to explode when the cars were at top speed or its rear collided.

Given this, the company failed to recall these units to correct the situation and was unable to warn the consumers on the effects of the car. Therefore, it reveals that safety measures and standards are ethically vital in organizations, establishing the essence of compliance.

Product Design Goals of Ethical Companies: Likely Possibilities from the Case

As provided in the case above, there are several likelihoods regarding the safety standards of ethical companies’ product design goals. Firstly, ethical organizations may resort to ensuring that their ethical practices are connected to their corporate social responsibilities. Therefore, this establishes that ethical organizations owe their customers, employees, the community, and their shareholders’ safety. These remain fundamental in the fulfillment of their corporate obligations and sustainability.

Utilitarianism provides a straightforward approach that organizations may use to arrive at moral decisions that weigh the cause of their actions in specific situations (Tidwell, 2000). To determine what organizations need to do in cases, such as that of Ford, there is a need first to underpin the courses of their actions. Secondly, organizations may need to determine the foreseeable benefits and consequences of each of their actions for the highest number of people affected.

Lastly, firms may resort to the choice of actions that may provide the greatest of all benefits after taking consideration of the involved costs. In a nutshell, the ethicality of product safety and accountability is addressed by considering global trade standards and practices that guide and provide frameworks that organizations need to follow. 

References

Eryılmaz, E. (2016). Applied Ethics: The Secular and Utilitarian Approach. Turkish Journal of Business Ethics, 9(1). https://doi.org/10.12711/tjbe.2016.9.0011r

Langerman, N. (2015). Safety and ethics. Journal of Chemical Health and Safety, 22(3), 44–45. https://doi.org/10.1016/j.jchas.2015.04.005

Tidwell, A. (2000). Ethics, Safety, and Managers. Business and Professional Ethics Journal, 19(3), 161–180. https://doi.org/10.5840/bpej2000193/43

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Haier Management Control on a Tactical Level

Haier Management: Lower prices. Haier should improve on expanding its market share in the industry of home appliances in the US. To achieve this, Haier should reduce the prices of its products.

Haier Management Control on a Tactical Level
Haier Management Control on a Tactical Level

Areas to improve in Haier management system, how it can be done and its benefit to the organization.

Haier Management: Lower prices

Haier management should improve on expanding its market share in the industry of home appliances in the US. To achieve this, Haier should reduce the prices of its products. Though most US customers expect products from China to be cheaper, Haier maintains its US price level as it has done in China. Haier maintained its price level in the US because it was riding on the notion of high-quality products. Nevertheless, Haier’s ambiguity of its pricing and quality was a problem (Lau & Han, 2012).

Haier can reduce its prices by mitigating its costs by focusing only on profitable products and trim down redundant niche product lines. The company diversification has led to the high cost, and focusing on manufacturing one product line can lower manufacturing costs. The organization can benefit from this move by attracting sophisticated customers who will boost the company’s revenue.

Haeir Management: Mergers and Acquisition (M&A) of renowned brands

Since Haier is stuck in the middle, it can redeem itself through M&A of renowned brands. Currently, Haier has failed in its acquisition initiatives. For instance, Haier withdrew from its acquisition of Maytag, which Whirpool acquired to become one of the renowned appliances makers. Haier also tried to acquire General Electric (GE) but failed (Lau & Han, 2012). General Electric is currently a very successful company and is among the top 20 most profitable US companies. If Haier succeeds in acquiring GE, Haier will save effort and time in increasing its market share in the US and reduce its operation process. M&A will have various benefits to Haier.

For instance, Haier will take over an existing customer base and income cash flow. It will be possible to make sales projections with the already available sales records. Haier will acquire knowledgeable and skillful managers, brand image, and operational know-how. Haier will also offset the massive brand images associated with Chinese firms in the US market. In general, Haier will have increased profits due to the expanded market share.

Shifting from CSR to CSV

Companies have increasingly focused on producing green products due to the elevated issue of global warming and climate change. Green products refer to energy-efficient production and eco-friendly materials that do not have pollutant elements. Haier focuses on public charities in its CSR as is the mission of the Haeir management and undertakes Green Sail, sports, and education (Lau & Han, 2012). However, Haier management should be involved in protecting and sustaining the Earth in what is referred to as creating shared value (CSV) through eco-innovation.

The firm should concentrate on sustainable environmental products and investing in research and development to develop more eco-friendly technologies. The technology will save energy and differentiate products to suit local consumers. Hence, Haier will attract sophisticated consumers in the US and form a global eco-friendly brand image.  In the Haier management system, if you want to build confidence in others, you yourself must be confident. Why did I have faith that the factory would prosper? The straightforward answer is that I knew it was just about to install a new production line that would improve quality and efficiency.

 Differentiation to consider price-sensitive customers

Haier should introduce a new product in the US market with distinct features to a wide range of consumers sensitive to prices (Lau & Han, 2012). These products will match well with Middle-aged consumers. The company should also consider the old customers who prefer well-known brands and care about the services and warrants of the company’s products but are also price-sensitive, and hence they may try new products. This strategy will be beneficial to Haier because it will increase its brand loyalty.      

References

 Lau, A., & Han, J. (2012). Haier: Management Control on a Tactical LeveL. Asia Case Research Centre

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Marketing Strategies

In today’s business environment, obtaining well-planned and flawlessly executed marketing strategies is vital for prosperity, attracting, and retaining more customers.

Marketing strategies
Marketing strategies

Marketing Strategies

In today’s business environment, obtaining well-planned and flawlessly executed marketing strategies is vital for prosperity, attracting, and retaining more customers. Although marketers have, in the recent past, shifted to one-to-one strategies, Nunes & Merrihue (2007) argue that such approaches may be insufficient. Their insufficiency is based on the fact that they require a considerable upfront investment, including implementing software applications for managing customer relations. Additionally, Nunes & Merrihue (2007) indicated that such marketing approaches are time-consuming and necessitate coordination of multiple parts of the organization.

These requirements can be daunting for companies that seek to remain highly reactive to a rapidly changing environment and have been associated with disappointing results due to improper integration of their use with the corporate strategy (Nunes & Merrihue, 2007). Nonetheless, several alternative solutions exist that may boost company sales, feature product value, and facilitate a brand’s growth. Among these solutions are mass marketing strategies that companies should use to grab the attention of the customers.

The first mass marketing strategy that companies should use in grabbing the consumers’ attention entails leveraging social media and other online platforms. Using social media and online marketing platforms, companies would have an environment in which they share pictures and videos regarding their products and further engage their customers through comments and feedback. This engagement with customers would foster building brand loyalty and further elevate customer service (Indeed Career Guide, 2020). For instance, by posting videos of the production process and images of the finished product, companies would grab the consumers’ attention and urge them to check out other varieties available in their outlets in distinct locations

Close to social media marketing, blogging would serve as a second strategy suitable for organically attracting customers online and delivering high-quality and educational content. Companies should provide relevant content/details to help their customers make appropriate buying decisions or learn about other services offered.

Similarly, guest blog writers may be featured to authenticate and confirm the value of the products offered within a specific company (Indeed Career Guide, 2020). Alternatively, companies can write posts that address questions from the most technical to the most fundamental issues and showcase practical answers for their readers. For instance, when introducing a new product/solution to the market, a company may write a blog, including pictures and videos, on how it works and the problems it is intended to address.  

SEO Marketing Strategies

The third option that may be appropriate for mass marketing in today’s business environment entails applying and maximizing Search Engine Optimization (SEO). When consumers search online for a specific product, keywords and phrases facilitate locating the item, availability, price, and other relevant information. Therefore, companies should ensure that their websites or product pages feature keywords and phrases that place them in the first few pages of search engines such as Google.

The effective use of keywords in their website or product page would suffice to answer the consumers’ inquiries, provide test titles that pique user’s interests, offer comprehensive material, and further inform the audience about more products or details (Indeed Career Guide, 2020). For instance, a company selling a unique beauty product online should use specific keywords in creating content about the item, which allows consumers to learn about its availability, uses, price, and other relevant details.

Even though other unique and equally effective mass marketing strategies exist, these three approaches would play a fundamental role in reaching a large population of potential consumers and retaining them based on their customer service contentment. 

References

Indeed Career Guide. (2020, December 22). 10 marketing strategies to attract and retain customershttps://www.indeed.com/career-advice/career-development/marketing-strategies-attract-retain-customers Nunes, P. F., & Merrihue, J. (2007). The Continuing Power of Mass Advertising. MIT Sloan Management Review48(2), 62-72. https://sloanreview.mit.edu/article/the-continuing-power-of-mass-advertising/

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National Appliance Inc Logistics Case Analysis

National Appliance Inc Logistics Case Analysis. According to Marchet, Melacini, Perotti, & Tappia (2016), correlations exist between organizational internationalization choices and logistics operations.

Logistics Case Analysis

National Appliance Inc Logistics Case Analysis

According to Marchet, Melacini, Perotti, & Tappia (2016), correlations exist between organizational internationalization choices and logistics operations. Expressly, the authors point out that logistics serve as crucial enablers for company internationalization, which further contributes to a significant increase in logistics network complexity. Today, society is characterized by an increased demand for flexibility and speed, which require organizations to understand that their logistics strategy serves as a vital aspect of the overall operations and further contributes to achieving corporate objectives (Marchet, Melacini, Perotti, & Tappia, 2016).

In this case, National Appliance Inc has been operational for the past 35 years. During the past 15 years, they have experienced increased growth in their share of the products due to the provision of high-quality products at lower prices. This growth has been coupled with vertical integration in the company’s supply and marketing channels. Nonetheless, the company’s expansion into an international market, Paris, is characterized by various strengths and limitations, especially in logistics planning.

More precisely, the strengths associated with Mr. Reard’s international transportation plan include vast experience and considerable expertise in domestic transport management and logistics. These essential components have been acquired through the company’s successful transportation of their products domestically for the past 15 years, contributing to a significant reduction of transportation costs (Li & Sun, 2014).

Additionally, the plan formulated by Mr. Reard portrays strength based on the control and close monitoring of transportation activities via trucks, which allow him to remain in close contact with the drivers. As a result, this strategy fosters increased flexibility in services and the employment rate for many drivers. Besides, potential delays in truck transportation can be quickly addressed than other modes of transportation. Simultaneously, shipment of goods internationally from New Jersey to LeHavre, France, could significantly reduce transportation costs for the company compared to airplanes (Cook, 2016).

Conversely, Mr. Reard’s plan is characterized by several weaknesses that include a considerable distance between the United States and Paris. If the products are transported via shipping, they will take at least four weeks to reach the destination. As a result, the costs incurred during this period would significantly increase the lead times, ultimately affecting its price. Specifically, transportation of the finished products from the different plants, Memphis, Minneapolis, and Omaha, would significantly increase the costs and contribute to long lead times (Cook, 2016).

Besides, hiring an international transportation manager to take charge of Paris operations would lead to increased costs as he/she would demand a high salary. These shortcomings are coupled with the fact that Mr. Reard and his staff lack the necessary international experience and may thus be ill-equipped to prepare the plan.

An alternative plan that should be presented to Ms. Jameson entails:

  • Establishing a central hub between the three plants to facilitate management and assortment of the products and direct dispatched to New Jersey port to minimize the transportation costs and ensuring quality
  • Use rail transportation as the most reliable, timely, less costly, and risky mode in Europe for bulk products
  • Shift to shipment of the products from New Jersey to LeHavre, France, coupled with the relevant insurance before dispatching of the goods
  • Avoid hiring a transportation manager since it is not elaborately established whether doing business with the Paris distributor is on a contractual or regular basis
  • Engagement management in laying out the operational terms between the Paris distributor and National Appliance Inc

Visual Representation

Logistics visual representation

National Appliance Inc Logistics Case Analysis Conclusion

              As a justification for the strategy applied in Mr. Reard’s case, the international transportation plan formulated above focuses on cost reduction and the maintenance of quality and timely delivery of the company products to the end-user. Essentially, the central hub established will play a pivotal role in ensuring accuracy through the assortment and management of the products before they are dispatched to the New Jersey/New York plant.

This way, the lead time will be significantly reduced, and the goods meant for transportation to Paris will be readily available, fostering timely delivery to the final consumer. Nevertheless, this strategy harbors some shortcomings based on risks and losses associated with railway transportation. Additionally, in case of potential delays, accidents, or power outages, monitoring the transportation of goods becomes a challenge and can deter other sectors of the logistics and transportation process. Contrastingly, using trucks to transport goods may be effective but take more time.

References

Cook, T. A. (2016). Managing growth and expansion into global markets: logistics, transportation, and distribution. CRC Press.

Li, X., & Sun, X. (2014). Operations Management of Logistics and Supply Chain: Issues and Directions. Discrete Dynamics in Nature and Societyhttps://doi.org/10.1155/2014/701938

Marchet, G., Melacini, M., Perotti, S., & Tappia, E. (2016). Shaping the international logistics strategy in the internationalisation process. International Journal of Supply Chain and Operations Resilience2(1), 72. https://doi.org/10.1504/ijscor.2016.075914

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Case Studies on Psychiatric stress

Case study on psychiatric stress

Psychiatric stress Case Study

Psychiatric Stress Case Study 1

The case has to establish the compensation for traumatic stress as a result of death caused by negligence of a careless driver. The rules are very clear pertaining to this case. The question is whether the driver of the car is answerable to problem of traumatic stress that is being experienced by the three individuals. The other issue is whether the driver owed the victims the duty of care. The tort principles of negligence can therefore be applied in this case since the drivers conduct was that of negligence hence generated traumatic stress and that the illness was not farfetched when we apply the Wagon Mound test.

The rules therefore requires the complainants to have suffered traumatic stress that is easily recognized and if the victim is a secondary complainant, then should have suffered from shock, the traumatic stress should have been foreseen that the complainant would eventually suffer from traumatic stress as a result of the negligence and that the stress can heal if it was as a result of fear of physical injury to himself. The victim ought to prove that the suffering is as a result of traumatic stress. Very minor stresses like grief are not accepted in the court. In most cases the cases that have been listened to include reactive stresses and also stresses after a trauma. The evidence from the expert is also important in order to prove that the complainant has really been affected.

Damages are in general only recoverable where the recognized psychiatric illness was shock-induced. What is required is “a sudden assault on the nervous system or “the sudden appreciation  of a horrifying event, which violently agitates the mind .The law does not in general provide recovery for psychiatric illness brought about by an accumulation of more gradual assaults upon the nervous system. A person who has had to cope with the deprivation consequent upon a bereavement,20 a spouse who has been worn down by caring for an injured husband or wife, and a parent made distraught by the wayward conduct of a brain-damaged child are not able to claim for psychiatric illness suffered as a result.

In the case of Hinz and Berry, the court of appeal entertained a case in the award of 40000 Euros as a compensation for psychiatric stresses. Lord Pearson came up with five reasons why he thought the victim was stressed up. One is sorrow and mourning the loss of the husband, worry about the well being of the children, stresses about money due to the death of the sole bread winner, adjusting to a new way of life and also shock as a result of watching the accident happen. Lord stated that only the issue of witnessing the accident take place qualifies to be compensated since the stresses could not have taken place if the victim did not witness the accident happen.

Those who come to rescue the individuals involved in an accident are also protected under the law in case of any injury as a result of drivers negligence. As with the case of Cardozo J in Wagner v International Railway Co. It is stated that when an accident occurs, automatically rescuers have to come.  The law therefore protects this type of reaction which is natural. The law states that this form of reaction is very normal. The law therefore protects them so as not to discourage their actions.

In the case of Chadwick v British railway’s the principle equally applied to the traumatic stresses that came after. This application was eventually approved by Lord Wilberforce in Mcloughlin. The extent to which this law applies is illustrated in Rapley V P 6.10 European Ferries.

The victims therefore ought to receive compensation since their lives have completely changed as a result of the traumatic stress/psychiatric stress. The rescues is well protected under the law. Further, the family member is also considered as a beneficiary since they witnessed the accident taking place hence traumatic stress/psychiatric stress.

Psychiatric stress Case Study 2a

            The moment one agrees to offer advice to another party, a special relationship is established since he is relied upon for special guidance. The person therefore assumes the responsibility of advice. When a court is determining special relationship, the court will look at whether the complainant relied on the experts opinion, whether the professional knew that the complainant was relying on him for the advice In the case of Hedley Byrne & Co. Ltd. –v- Heller & Partners Ltd [1964] AC465 2 it was okay for the victim to rely on the professional for advice. Under the proximity test the Supreme Court ruled that it is reasonable for the party affected to get compensation

Psychiatric stress on Case Study 2b

In the case of Berg v. General Motors Corp.,57 which was a case touching on the changes in the a pre-tort reform case, the supreme court in the US the Washington Supreme accepted the payment of damages as a result of negligence. In this case, Berg purchased a vessel which eventually did not give him the service. He sued the company thus general motors for selling him a machine which did not work and caused him a lot of economic losses. Berg sued the company for negligence. The court ruled that the manufacturer was not exposed to further law suits since he was protected by the warranty.

The other case on psychiatric stress involves Stuart v. Coldwell Banker Commercial Group who sued builder of Condominium units so as to compensate for the economic losses for causing economic losses.  The builder was accused of negligence. The damages were therefore direct thus the cost of repairing the machine. The judges ruled that when negligence results into risky conditions, the purchaser of the product should be compensated in tort even though the buyer only lost money. The decision in Stuart case does not concur with the Tort changes of 1981. However, it goes against the previous court’s decision in Berg v General Motors Corp. thus the court allowed the victim to be paid the profits as a result of the manufacturer’s negligence.

Psychiatric Stress Case Study 2c

            The case of voluntarily accepting responsibility outside a formal contract was first heard in the courts in the UK when there was claim for the compensation of an economic loss and also in the decision of  the House of Lords in Hedley Byrne v Heller. In this case of psychiatric stress, a court decided that a bank can be found responsible for the information it provided without bearing in mind its usual clients.where it was decided that a Bank can be liable for a negligent information supplied without consideration to a regular client. In the more recent case of Henderson v Merrett Syndicate Ltd12, Lord Goff, in looking for the principle which underlay the decision in Hedley Byrne, referred to passages in the speeches of Lord Morris and Lord Devlin in that case including a passage in the speech of Lord Devlin where he considered the sort of relationship which gave rise to a responsibility towards those who act upon information or advice, and thus created a Duty of Care towards the person so acting. Lord Devlin had said:
“From these statements, and from their application in Hedley Byrne, we can derive some understanding of the breadth of the principle underlying the case. We can see that it rests upon a relationship between the parties, which may be general or specific to the particular transaction, and which may or may not be contractual in nature. All of their Lordships spoke in terms of one party having assumed or undertaken a responsibility towards the other.”

In White v Jones13 (see infra) Lord Goff stated again that the Hedley Byrne principle was “founded upon an assumption of responsibility.” In Galoo Ltd (In liq) & Others v Bright Grahame Murray (a firm) and another14 the Court of Appeal set out to identify the difference between the facts there and those in its previous decision in Morgan Crucible Co Plc v Hill Samuel Bank Ltd15, that allowed the recovery of an economic loss. The question was when is an adviser, e.g. in this case, an auditor, in close proximity with a person suffering loss by relying on his negligently false advice or information? The answer given by the Court of Appeal in Galoo was, when the auditor ‘intends’ that the third party, a particular identified person, will rely on it16. Thus the bidder relying on the auditor’s accounts of the target company in Galoo had his claim dismissed, because, although he was personally known to the auditor, it was not ‘intended’ by the latter that he should rely on his accounts. The leading judgment of Glidewell L. J. relied on Lord Denning’s so-called ‘classic statement’ in Chandler v Crane Christmas & Co. 17. The auditor’s ‘intention’ was meant as referring to his knowledge, and willingness, of the reliance of the plaintiff, not any willingness to inflict on him financial injury through such false information. It must be noted here that a professional making a false statement in the course of doing his every day job, on the subject-matter of his expertise, will find it hard to shift a presumption of negligence in the error. The idea of a ‘voluntary assumption of responsibility’ was used to explain the importance of ‘intended reliance’, and in Galoo it was turned into a new concept of a ‘voluntary inter-personal’ relationship, said to fall short of being a contract only because of lack of consideration proceeding from the plaintiff to the defendant in return for the advice or information18. In Coulthard and others v Neville Russell (a firm)19 , the Court of Appeal, in another case concerning the civil liability

Psychiatric stress Case Study 3:

Lena, Rasmus and Martin have a case against Apollon which led to their injuries. The employer’s duty of care law focuses on the responsibility of the employer to protect the employees. The employer has to ensure the working area is safe. The enterprise and Regulatory act 2013 also comes into play. So as to succeed with this case under the common law, the three employees will have to show that the injury was foreseeable and that the common laws which provides for standard care were neglected.

            The employers liability and public liability claims covers all cases below 25,000 euros. The law applies to cases involving accidents that occurred before or on July 2013. Section 69 of the enterprise and regulatory changes 2013. According to this act, all accidents which happen from 1 October 2013, the civil liability is not about breach of guidelines at the workplace even the criminal proceedings can be launched.

Psychiatric stress Case Study 4 a

The judge will calculate the lump sum award for the damage based on the type of damage and also based on the opinion of the expert on the side of the victim. The age of the victim, extent of the damage and also the ability of the claimant to recover quickly in case of an injury. The damage can be compensatory where a person is compensated for breach of agreement, special damages where a victim is paid the money lost, quantum damages where the victim is compensated after proving that the defendant actions caused him to lose money and also the general damages where someone is compensated money for an injury that does not involve money.

            The proximate cause involves a case where compensation as a result of damages to the victim is governed by the principles of law. The damages have to be as a result of the accused bad behavior. This principles applies to the recovery of all damages thus contract or tort.

Psychiatric stress Case Study 4b

            The common law requires the victim to be paid all the damages at once. This implies that analysis of the losses ought to be done before and during the prosecution of the case. However, this can be challenging since the victim has no room for appeal if the condition of damage worsens. The award can also be too low or too high since so many factors are considered during the determination process. Furthermore, there is the issue of delay since the compensation can only take place after the whole process of prognosis is finalized. The victim should therefore present the case in a timely manner lest he faces challenges of lateness in court. This has to be done once for both the past and future damages. The victim cannot in any case split the case to present it on separate occasions. The best scenario could therefore be for the victim to be paid periodically.

Psychiatric stress Case Study 4c

            In order to realize a reasonable award of damages as a result of negligence, the court ought to consider several factors. The most obvious thing is that Tort law is not the same as criminal law.  Torts can be caused by negligence or criminal behavior and also cases revolving around tort have very low threshold of prove. The complainant will always get compensation even if the accused person was acquitted in an earlier criminal case. For instance, O.J Simpson was released in a case where he was accused of murder but found to be guilty of tort due to causing death wrongfully.

            Punitive damages as a result of psychiatric stress are never given in order to compensate the victim but rather to send a warning to the accused and any other person from repeating the same mistake. Punitive compensation is therefore given to people who were reckless in their actions. In the case of Liebeck v McDonald’s restaurant (1994) an old woman was burnt with tea which led to very serious burns. Lie back tried to plead with McDonald to pay fo the hospital bills but Mc refused. Through scrutiny, it was discovered that McDonald’s coffee caused very severe damages to other clients. The court asked the hotel to pay for the damages. The court gave Lie Back $2.7 as a punitive damage compensation.

Donoghue v Stevenson [1932] AC 562

The duty of care on psychiatric stress revolves around the case of Mrs Donoghue who was bought ice cream and ginger beer. The ginger however, had some dead snail which had started decomposing. The case was successful and led to the development of the modern law on negligence.

The court also need to look at the damage. The case of Hughes v Lord Advocate [1963] AC 837. The boys went to play in the manhole that had been left after works of excavation. The hole had been closed and covered with some paraffin with a lamp. The boys went with the lamp inside the hole and led to a very serious explosion. The court decided that since the burns were seeable, and the explosion was not foreseeable, the boys ought to be compensated.

Vicarious Liability as pertain psychiatric stress in the case of Mohamud v WM Morrison Supermarkets Plc [2016] UKSC 11. A supermarket employee who worked at the fuel station attacked a customer due to provocation. The customer had insulted the employee using racist terms. The Supreme Court ruled that the supermarket was responsible for the employee’s violent behavior to the client and ruled out the defense argument on psychiatric stress.

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