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Quality Health Care
Case Study
Introduction
Massachusetts General Hospital was established in the year 1811 and has ever since been committed to the delivery of quality health care. Through the course of history, the medical institution has been committed to the advancement of care through appropriate pioneered research and education to its professionals(Maillet, Lamarche, Roy, & Lemire, 2015). Currently, Massachusetts General Hospital based in Boston is ranked among the top 16 pediatric and adult institutions that offer a bed capacity of 947 and surgical facilities that can admit close to 48,580 patients.
The medical facilities mission stands at a guided approach in meeting the needs of patients and families through the delivery of quality care within a safe and compassionate environment that is advanced through innovative research and education with the intent of improving the well-being of the community. This paper aims at conducting a study on some of the internal and external factors that affect the manner in which healthcare is dispensed in this hospital.
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Internal Factors that Impact the Business
Within different health care facilities, it is essential to consider that many of the employees and the management experience distress. These distresses are attributed to the internal and external factors that affect business (Maillet.et, al.2015). As compared to the external factors, it is vital to note that the internal factors tend to have more direct impact on an organization. In consideration of the Massachusetts General Hospital, it is essential to consider that some of the internal challenges that the organization faces include:
- Finances and Resources
The availability of finances and resources has the capacity to impact medical services within an institution of health. This is in consideration of the fact that the demands of medical services tends to be beyond the capacity of a health care institution. On the other hand, healthcare resources tend to be limited with the expectations of the patients considerably higher, a factor that points out to the low quality of health care services (Maillet, et, al.2015).
This has been considered to affect the quality of the health care providers. The limited access to resources translates to less medical aids, infrastructures and equipment’s that spur the process of healthcare delivery within a healthcare system.
- Service Delivery
The quality of medical services and care primarily depends on service delivery, a factor that requires knowledge and technical skills of the practitioners. Physicians who are poor in the delivery of health services to patients undermine the standards of care, a factor that negatively impacts the delivery of health care services within an institution(Maillet, et.al.2015). This requires that physicians improve their knowledge and competencies with the aim of delivering quality medical services that impact the medical facility.
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- Human Resource Management
Within a healthcare organization, it is essential to consider that the Human Resource management approaches play a significant role in impacting the quality of health care services. HR management in this case plays an essential role in the manner in which patients are served(Maillet, et.al.2015). On the other hand, the HR and its functions of employing and terminating employees contribute to the success or failure of an organization. The allocation of resources is also another significant element that the HR plays in the dispensation of quality services within an institution of health.
- Research and Development
In the field of health care services, the element of research and development remains essential since the decision makers rely on this information on how to improve the health care systems(Maillet, et.al.2015). The role of an effective Health Care Research and Development aids in the provision of information that may lead in the improvement of health care services. This clearly determines that an ineffective research and development approach within a medical institution may hinder the manner in which healthcare services are dispensed, thus impact an organizations functions.
External Factors affecting Health Care Services
It is essential to consider the fact that there are some external factors that additionally affect the manner in which health care services are delivered within an institution. These factors would include:
Economic factors:
It is vital to consider the allocation of decision making under the consideration of economic factors needs to be considered in the offering of effective services within a health institution. Economic factors in this case infer to the resource pressures that have always placed constraints within the health institutions and influence the manner in which decision are made within the health care sector.
According to Maillet et, al (2015), financial constraints are known to contribute to decisions that limit and reduce the investments made on health care. This clearly determines the fact that economic factors have an impact in the delivery of health care services.
Political Factors
It is essential to consider the fact that the lack of political stability within a nation has the capacity to influence health care. On the other hand, political figures are prone to develop legislations that either limits the manner in which healthcare services need to be dispensed within a facility, thus impacting the manner in which healthcare services are delivered(Maillet, et.al.2015). This can be seen in the manner in which laws are developed in regards to costs and prices in healthcare that impact the patients and affect other health institutions.
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Social Factors
Sex, age and hereditary factors remain some of the elements that also determine the manner in which quality healthcare services are offered. The choices that are made are in other words arrived at under the consideration of social factors such as the cultures of the patients, a factor that may limit the delivery of quality health care(Maillet, et.al.2015).
On the other hand, the structure of the society has a contribution in healthcare delivery since the elements of social support and networking in connection to cultures are considered in healthcare. The development of environments that are socially unfavorable in this case may impact health care systems.
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Technological
Medical technology is a term that is used to determine the equipment’s, procedures and processes under which medical care is dispensed within a medical facility. An instance of technological changes in the medical field would include the development of new surgical procedures, new medical equipment’s and so on(Maillet, et.al.2015).
It is in this case essential to note that the aspect of technology has an adverse effect on health care and the manner in which quality is offered within a medical institution. The lack of appropriate technological outputs in this case limits the delivery of quality healthcare services within a health institution, a factor that affects an organization.
Conclusion
It is vital to consider that the healthcare sector is comprised of many institutions, resources, people and organizations that are comprised together by established policies whose purpose is geared towards the promotion, restoration and the maintenance of health care services. In this case, hospitals are required to effectively function through a system that ensures that its structures execute high-quality services to the patients(Maillet, et.al.2015).
Organizations that have these kinds of structures are known to take the vertical organizational structure through the inclusion of many layers of management, a factor that determines the level where Massachusetts General Hospital is classed. These numerous layers of management are developed to ensure that roles and responsibilities are shared and tasks are achieved exactly as required.
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The organizational structure of Massachusetts General Hospital in this case works through the inclusion of several layers of management that are tasked with different responsibilities. These structures are made up of the boards of directors that consist of influential members within the health fraternity. On the other hand, the Board members leave it upon the executives to oversee the decisions and the day to day operations of the hospital and the manner in which they are performed(Maillet, et.al.2015).
On the other hand, the department administrators are also considered in the structure of the organization and are tasked with the responsibility of reporting to the management. Departments within the medical institution have department administrators who oversee the functions of the department within this hospital.
It is additionally essential to consider that the patient managers are also part of the hospitals structure and are mainly tasked with the responsibility of overseeing patient care within the institution. Lastly, the service providers include the staff members that conduct the operations of medical facilities on a daily basis. It is in this case essential to consider that the healthcare sector is comprised of many institutions, resources, people and organizations that are comprised together by established policies whose purpose is geared towards the promotion, restoration and the maintenance of health care services.
References
Maillet, L., Lamarche, P., Roy, B., & Lemire, M. (2015). At the heart of adapting healthcare organizations. Emergence: Complexity & Organization, 17(2), 1-11. doi:10.emerg/10.17357.03ec71f53f2d5b9105642fb36f20c406
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