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Improper Communication System in the Nursing System
The Problem Identification
The use and implementation of proper and effective communication channels is one of the major issues that have been presenting a lot of headache to the nursing community in the US. In fact, this is considered to be one of the major issues that has ended up affecting the level and efficiency of the health services delivery (Kourkouta & Papathaniasiou, 2014).
The lack of proper communication system between the nurses, between nurses and other health care professionals, and between the nurses and the patients is one of the major issues that has affected the quality of the healthcare services offered in various United States hospitals. As such, the identification of this gap is one of the most important aspect that requires the adequate application of the necessary interventions remedies in order to improve the level of service delivery.
Detailed Description of the Proper Lack of Communication within the Nursing System
The enactment of effective policies that can be used to improve the communication system within the nursing communication is one of the most important issues, which is lacking. This is a very important issue as it has culminated to the ineffectiveness in depiction of the patient-centered delivery of the health care services. In short, the nursing community lacks a proper mechanism that can be used to promote the effectiveness on the delivery of the health care services.
Both the pre-services, as well as in-service training of the nurses do not put more emphasis on the need to develop a proper communication system. Furthermore, the nursing community does not also give a lot of emphasis when it comes to the portrayal of the importance of the developing proper communication system during their on-going trainings. Despite the United States devising some necessary measures that can be used to improve the provider-patient communication system, more improvements have to be carried out.
For instance, the nursing body in charge of taking care of the patients and those in charge of providing necessary training to the students should come up with a more harmonized way of communication (Kourkouta & Papathaniasiou, 2014). The majority of the “sentinel events” have occurred as a result of the lack of enactment of the proper communication.
Some of the inefficiencies that have occurred in the health care set up include issues such as the development of the medical errors, lack of adequate or effective treatments, and the arising of some unnecessary costs. Therefore, the development of such inefficiencies is enough reason to call for the initiation of the necessary intervention measures in order to correct them.
The Impact of the Lack of Proper Communication to the Nursing Working Environment and Patients
The lack of proper and effective communication in then nursing system can considered to the main reason there has been disparity in the delivery of the target and improved health care services to the patients. First, the issue has led to the creation of inefficiencies when it comes to the development of proper services in taking care of the bio-psychological needs of the patients. This is due to the fact that different nursing bodies are not able to coordinate in the right or proper manner.
Secondly, the lack of proper communication has led to the ineffectiveness in the passing of important information from the nurses to the patients. It is imperative noting that the proper use of the oral communication is considered one of the most important aspects as it may led to the general well-being of the patients (Kourkouta & Papathaniasiou, 2014). As a result, the move may serve to exacerbate the health condition of the patients. The nurses are not able to expression an understanding to their needs, express their sincerity towards serving the patients, and kindness, among other important nursing elements.
In short, the lack of proper and effective communication between the patients and the team of nurses may improve fear and uncertainty among the patients. Furthermore, the strained interpersonal communication between the nurses is also considered another important issues that can affect the level of service delivery. When the team of nurses lack proper ways of communicating between themselves, they end up not delivering quality service to the latter (Kourkouta & Papathaniasiou, 2014). For instance, they may pass contradicting information of the patients, a condition that may undermine their overall safety.
The Significance of the Development of Improper Communication to the Nursing Profession
The nursing profession is one of the most delicate sector in the health care system. Therefore, any slight mismatch in the relaying of the necessary information has been identified to have adverse effects towards the delivery of effective health care services. For instance, the use of ineffective ways of communication has affected the passing of information has affected the relaying of important information to the different peoples and health professionals workers considered important during the delivery of the health care services (Kourkouta & Papathaniasiou, 2014).
Apart from that, there is lack of proper coordination between the superior health workers and the co-workers in the nursing sector. It is also highly difficult devising a proper procedure that the families, as well as the friends of the patients can make up the necessary follow ups of the health conditions (Unluturk et al., 2015). In short, the lack of proper communication has been thought to be the major causative agents of major ailing issues such as the endangering of the lives of the patients while at the same time not being able to being able to meet their needs (Liu, Manias & Gerdtz 2012).
It is imperative noting that the patients may grow impatient whenever nurses do not develop efficient concerning over their nature (Kourkouta & Papathaniasiou, 2014). This a condition that is only worsened by the presence of the improper communication. As a result the issue may lead to the development of improper healing curve, which make the patients to have a prolonged stay at any health care facility.
On other hand, the lack of proper communication channel between the co-workers is considered to be highly detrimental towards improving the nursing services. When the team of nurses are not able to keep a proper communication channels, they may end up bringing confusion in different health care matters (Kourkouta & Papathaniasiou, 2014).
For instance, the nurses on duty may end up administering the wrong type of medicine to the patients, important files may end up being displaced, thus, losing important information, and there may be wrong scheduling of important health care matters (Liu, Manias & Gerdtz 2012). Therefore, the development of such matters acts as an important factor that should be used to devise the manner in which the different issues should be managed.
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The Enactment of the Appropriate Solution That Can Be Used To Mitigate the Above Mentioned Problem
The nursing community can set appropriate strategies that can be used to improve the overall communication process within the health care system. First, the nurses should not only strive to improve their interpersonal communication but also the communication between their communication with the patients, as well as other physicians (Lombardo, 2013). Here, the move will help to ease the pressure that might be existing between the three bodies.
The patients’ emotions will be taken into consideration as there would be more improved state of reduced stress (Liu, Manias & Gerdtz 2012). Apart from that, improved communication system will also mitigate the cases of depiction of flawed assumptions while at the same time improving the satisfactory level of the patients (Kourkouta & Papathaniasiou, 2014). Moreover, the move will also improve the coordination process during the delivery of quality health care services.
Secondly, the nurses should also ensure there is prompt and timely delivery of necessary information to the patients. Such information may related to issues such as the necessary surgical procedures that should be used, as well as other necessary changes made within the medical or nursing filed (Chard, & Makary 2015). As a result, the proper implementation of such changes is considered highly imperative in trying to make sure that the patients feel confident and appreciate by the hospital’s management body (Bramhall, 2014).
Apart from that, the move will help to improve the nurse-patient interpersonal relationship, thus, facilitating the faster and proper identification of the major problems that might be affecting the patients. This will help the nurse to monitor and diagnose any occurrence of ill health.
The nurses should also make sure they have developed a proper communication channel with the doctors and other important physicians. In fact, this is considered one of the most important procedure that can help to open up proper communication procedures while at the same time making sure the health care services provided are of high quality.
It is worth noting that for the doctors and other important health care practitioners to intervene, the nurses must develop a proper communication channel that will help them gather sufficient information about the health condition of the patients (Kourkouta & Papathaniasiou, 2014). In most cases, the team of doctors depends on the information relayed to them by the nurses of duty in order to give the appropriate medication procedures (Kourkouta & Papathaniasiou, 2014).
Apart from that, the nurses must also develop a proper communication procedure with the friends and families of the patients. In fact, the proper implementation of such an important move not only helps to identify the necessary history of the patients but also facilitates immensely in the development of a positive relationship with the patients (Chard, & Makary 2015). The showing of concerns to the relatives and friends of the affected families will not only give rise to the development of immense trust between the patients and the nurses but also make the patients feel comfortable and at home.
The Development of a PICO Question/Statement concerning the Matter
Does the development of a positive communication in the health care system between the nursing community, physicians, relatives, and the patients lead to the improvement of the health care services delivery compared to the situation where the nurses and other health care practitioners operates with limitation communication?
Therefore, the use of such PICO questions is highly important as it acts as a mind provoking facet that can lead to the identification of the problems and the development of the necessary intervention measures.
Rapid Appraisal of the Main Journal Article Used
(Kourkouta, and Papathaniasiou 2014)
The article states that the lack of the proper interpersonal communication between the nurses and other important parties has led to the strained relationship in the delivery of quality health care services. The articles has also pointed out how strained communication system can incorrect passing of information between the nurses and the patients, thus, affecting the quality of health care services. As a result, it proposes for the application of the appropriate changes such as the development of a good interpersonal communication between the nurses, physicians, friends and families, and the patients.
Bramhall, E. (2014). Effective communication skills in nursing practice. Nursing Standard, 29(14), 53-59.
Chard, R., & Makary, M. A. (2015). Transfer-of-Care Communication: Nursing Best Practices. AORN Journal, 102(4), 329-342.
Kourkouta, L., and Papathaniasiou, I. (2014). Communication in Nursing Practice, Journal of the Academy of Medical Science, 26(1), 65-67.
Liu, W., Manias, E., & Gerdtz, M. (2012). Medication communication between nurses and patients during nursing handovers on medical wards: A critical ethnographic study. International Journal of Nursing Studies, 49(8), 941-952.
Lombardo, C. A. (2013). Nursing’s Role in Achieving Excellence in Care Delivery Across the Continuum of Health for New Mothers With Hypertension. Journal of Obstetric, Gynecologic & Neonatal Nursing, 42, S47.
Unluturk, M. S., Ozcanhan, M. H., & Dalkilic, G. (2015). Improving communication among nurses and patients. Computer Methods and Programs in Biomedicine, 120(2), 102-112.
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