Primary services that a FES organization should focus on

Primary services that a FES organization should focus on
Primary services that a FES organization should focus on

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Primary services that a FES organization should focus on

Instructions:

Based on the background information, you will use your skills as a fire and emergency services (FES) administrator to develop a cooperative relationship with those attending the town hall meeting. You will need to emphasize the primary services that a FES organization should focus on when planning customer service efforts.

In addition, you will discuss the importance of criteria-based dispatching while, at the same time, demonstrating the importance of a good working relationship with public officials and the community by being attentive to their concerns of responding to noncritical, non-emergency medical incidents.

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Functions of human resources personnel within your FES organization

Functions of human resources personnel within your FES organization
Functions of human resources personnel within your FES organization

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Functions of human resources personnel within your FES organization

As a fire and emergency services (FES) administrator, you must be able to forecast and plan for staffing and recruitment needs for the organization as well as use merit rules, regulations, and union contracts to provide direction to personnel. In addition, you must understand the importance and the ramifications of not delivering customer service. If you were the FES administrator in your current or past organization, choose one assertion below, and explain how you your organization should improve:

the functions of human resources personnel within your FES organization;

the legal issues that may arise when hiring personnel in your FES organization;

motivation methods that can be used to retain personnel in your FES organization; or

customer service to the community, especially in times of distress or grief that may occur after a fire or other emergency incident and result in loss of life or property in your FES organization.

Explain why you chose this assertion and how will it affect your organization.

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Fire and Emergency Services Administrator

Fire and Emergency Services Administrator
Fire and Emergency Services Administrator

Fire and Emergency Services Administrator

You will use your skills as a fire and emergency services (FES) administrator to respond to the allegations made by the watchdog. As a part of your preparation for this response, you requested an Incident Action Plan (IAP) ICS Form 202 to review. Click here to review the ICS Form 202. The allegations made to the news media include the items listed below.

The fire department is not adhering to the National Fire Protection Association (NFPA) 1710 standard of a minimum of four firefighters on the first due engine.

The Washington Fire Department (WFD) did not comply with training requirements for hazardous materials response, which are mandated by law.

Fire department personnel entered the hot zone without hazardous waste operations and emergency response (HAZWOPER) training.

Fire and Emergency Services Administrator

Elected officials and the public are not apprised of what is going on in the fire department.

You will need to demonstrate best practices for dealing with the media as you make your presentation. You will need to discuss the decision your firefighters made to protect the residents of the nursing home by supporting their actions even though many believe it was unethical to cause the massive fish kill. You will need to discuss the legal aspect of HAZWOPER and firefighters just beginning the training. You will need to discuss keeping elected officials and the public aware of fire department goals for training.

If you do not have a way to record a video, you may create an eight-slide PowerPoint presentation instead. For the presentation, you must follow the same prompt as described above, but you must also include any image(s) that you would use in the town hall meeting. The presentation needs a title slide, which should include your name, the date, and the title of your presentation, and a reference slide. The title slide and reference slide do not count toward meeting the eight-slide minimum. You will do a voiceover narration for every slide—except for the reference slide. Ensure you follow APA guidelines.

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