Responding to the Setting for Communication Essay

Responding to the Setting for Communication
Responding to the Setting for Communication

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Responding to the Setting for Communication

Order Instructions:

In this week, write a paper that identifies culturally specific communication practices appropriate for your specific workplace. Provide underlying assumptions about the context as noting in the reading for this week. Do NOT use “I”, “my” in reference to yourself or your workplace, use scholarly writing.

Include the following in your paper:

  • Assess the context for informality vs. formality.
  • Explore assertiveness and interpersonal harmony.

Length: 5-7 pages not including title and reference pages.

References: minimum of 6 scholarly resources.

Required Resources:

  • Chitakornkijsil, P. (2010). INTERCULTURAL COMMUNICATION CHALLENGES AND MULTINATIONAL ORGANIZATION COMMUNICATION.
  • Intercultural organizational communication: The social organizing of interaction in international encounters.DOI: 10.1177/0021943611406500 http://journals.sagepub.com/doi/abs/10.1177/0021943611406500
  • Samovar, L. A., Porter, R. E., & McDaniel, E. R. (2013). Communication between cultures 8th ed. Independence, KY Wadsworth.Read Chapter 10

Responding to the Setting for Communication

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Responding to the Setting for Communication

Introduction

The globalization of nearly every aspect of our lives has led to increased interactions between people from different backgrounds. This creates a challenge in that the way one is required to relate to others who hail from different cultural settings. The way one is required to address and act around their peers, elders as well as the younger ones in any given society is engrained in them to the extent that it forms the personality of that particular person.

However, when one meets people from different backgrounds, whether culturally different or from a different setting altogether, the rules of engagement change. This is because of the differential ways that others engage with people who differ from them in terms of gender, social stratification, age and status in the society. This has brought new dynamics in the way people interact with one another in both either a social setting or a business setting.

When it comes to communication, the passing across of the intended message is important. This can however be done by responding to the particular setting one is in as any mistake in the same could have detrimental consequences (Samovar, Porter and McDaniel, 2013). It is therefore prudent that some unwritten rules be observed when establishing communication lines between people of diverse cultural backgrounds.

Intercultural communication in different settings

Diversity that characterizes the human race is one that has borne various practices due to the cultural differences present. These practices affect the way we relate to one another and can either make or break a particular transaction. These differences range from language differences to the way we address one another on the basis of gender, age, social status and the relationship between the conversants. These communicative rules are both verbal and non verbal and they vary with the contextual setting of the people.

In an informal meeting, the understanding of the cultural backgrounds and the important aspects that govern interaction between individuals is important.  This is because it governs the way the one is supposed to carry out themselves, from meeting and greeting to the sustenance of the meeting. This is determined by the dressing, the contact and mode of greetings and the choice of words. The effectiveness in any communication technique between people of diverse cultures is heavily guided by the understanding of the respective cultures of the different participants of that meeting.

Despite the informality of the meeting, the sustenance of the relationship between the people is important and hence the prudence in recognizing the importance that culture and the understanding of the same has in building relationships (Samovar et al, 2014). Such meetings occur in the context such as weddings, graduation parties and other settings where there are no strict codes of interaction. However, despite the casual attitudes that characterize these meetings the importance of respecting and observing the cultural differences cannot be overlooked.

The address of people in a certain way can also be viewed as formal or otherwise. The difference in culture between the North Americans, and generally the liberals and the other more conservative cultures such as the Asians has been seen to create a misunderstanding. This is because of the aspect of respect that is attached to the formal aspect of relating to others. The informal way that has been adopted by most Americans in handling issues has been a hindrance in international business since the attitude is more often regarded as disrespectful (Lauring, 2011).

When conducting business meetings, it is often required that the manner of handling commercial and other related transactions be done with a certain level of formality. This attitude is normally translated to most work places. A certain level of discomfort has been reported by immigrant workers from mostly conservative nations such as the Philippines in America on their relationship with their American counterparts’ casual attitudes at their work places. There has also been a challenge in dealing with the people from the Far East in business settings because of their perspective of normal business behavior.

These barriers have brought misunderstandings in the way the different multinational corporations conduct their businesses (Chitakornkijsil, 2010). In an effort to narrow the gap that affects the conduct of business in these multinational corporations, it is important that these cultural differences be understood and a way forward chartered. This can only be done with the understanding of the cultures that are identified as appropriate in each society because of the globalization wave that has made the world a village.

In a nutshell, the aspect of formality and informality varies from one place and culture to another.  These differences however have a huge impact on the relationships that are formed as the way one carries themselves matter a lot in the sustenance of the relation, be it business or otherwise…..

Responding to the Setting for Communication

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Nonverbal Communication Essay

Nonverbal Communication
Nonverbal Communication

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Nonverbal Communication

Introduction

Nonverbal communication is where speech is not involved in getting the audience attention or passing the message. In most, cases nonverbal communication is employed to express thoughts, make the message appealing to the audience. Nonverbal communication has a great impact on the social sphere as well as communication (Wood, 2005). Moreover, nonverbal communication controls the relationship, support or substitute verbal communication in certain conditions. Various cultures use nonverbal communication in different ways to express themselves.

How does nonverbal communication express cultural values?

Nonverbal communication is used differently to express cultural values. In the US for instance, Latin Americans use hand gestures to show that they are romantically interested in an individual, and it is typically viewed as solicitation (Wood, 2005). Telling an individual to come among the Latinos the palm is extended downwards while moving the four fingers inward and outward for 3 or four times.

When using public transport, Latino elders hold their hands sideways with the four fingers extended to demonstrate that their pickpocket around. Moreover, across US majority of the ethnicities greet visors personally, but Latinos hug visitors while “besitos” or touching cheeks and kissing nose and lips is used for women visitors.

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How to improve effectiveness in using and interpreting non-verbal communication?

Managing stress

The ability to manage stress in the spur of the moment is the best way to improve nonverbal communication. Stress hampers not only one’s ability to communicate but to misinterpret others and transmit confusing signals (Wood, 2005). To be able to avoid unhealthy reflex behavior patterns, one has to manage stress by way of exercise or meditation. However, it all starts with being conscious of it.  Calm down before you proceed with the discussion particularly if you cannot bear with the stress.

Emotional Awareness

The effective way to transmit perfect nonverbal signals lies in recognizing emotions and how they affect you.  In the same breadth, it also calls for the recognition of other people’s emotions and the underlying feelings.  With this in mind, you can read other people’s emotions with precision and decipher what the unspoken body language connotes (Wood, 2005).  Moreover, you can develop honesty and candor in relationships by sending nonverbal signals that correspond to your words.  React in ways that demonstrate to others your compassion. 

Practice Observing

It takes practice to be able to decipher nonverbal communication. Some people use videotapes to enhance their skills. Eye contact, body posture, and facial expressions are crucial when it comes to non-verbal communication (Wood, 2005). An individual, whose arms are crossed, turns away from you and avoiding eye contact may be holding something back or simply not interested.

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Always use the response mechanism to enhance your behavior and the connection between what you communicate, voice quality and gesture (Wood, 2005). The impression you make on others matter as well.

References

Wood, J. T. (2005). Communication Mosaics: an Introduction to the Field of Communication. Belmont, CA: Thomson.

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Nonverbal communication in a situation comedy

Nonverbal communication in a situation comedy
Nonverbal communication in a situation comedy

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Nonverbal communication in a situation comedy

Nonverbal communication involves the use of stimulus and not a speech to pass the message to the audience. It is non-linguistic, associated with intended symbolic actions and entails nonverbal conducts purposely sent and considered to have consequential significance.

In the Sit-Com comedy, it starts with a knock on the door, which is commonly recognized as an indication of the presence of someone. In addition, Sheldon states that “I should note I’m having some digestive distress” while touching his abdomen.  This is to emphasize what he said orally- he has digestive pain.                                                                                                                                   

Penny says “He wiped his mouth with it,” while her hands move around her mouth, showing the action of someone wiping his/her mouth. There is also a scene where Leonard knows that Sheldon was deceitful about his sickness; he shook the head to indicate defeat or to give up. Leonard gives up regarding Sheldon’s behavior. Sheldon also slaps his hands in his face to illustrate calmness while thinking about the solution to the present condition. These are instances of kinesics.                              

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Sheldon said “Oh!” when she saw the gift. The tone is heightened significantly to show that he was amazed, although since it does not sound real, it is clear to viewers that he was faking it. Penny yelled “Sheldon! What are you doing?”. Similarly, there is a change in the tone. Such changes indicate Penny’s feeling upon seeing the gifts. At the end of the comedy, Sheldon hugs Penny, thinking that his gifts were not of relevance to the napkin Penny gave him.

Apparently, Sheldon does like hugging people, as they are not only awkward but makes him uncomfortable. However, he hugged Penny. According to Haptics that involves the study of touch in communication, touch enhances the positive relationships, demonstrates intimacy and friendship, which is why he hugged Penny. The forms of nonverbal communication in Sit-Com reflects the usual roles as well as various forms of nonverbal communication

Works cited

Wood, Julia. Communication Mosaics: An Introduction to the field of communication. Cengage Learning, 2013.

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Communication climates; Culture and Social communities

Communication climates
Communication climates

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Communication climates; culture and social communities

Communication climate involves the use of an emotional tone between individuals. The central communication environment includes defensive and supportive that provokes various reactions from people.  In communication climate, there may be conflicts due to individuals’ reliance on others with different opinions, principles, interests, roles and understand differences as not related. Communication that promotes defensive and supportive climate is an essential factor that impacts the effective communication. Kinds of communication that promotes defensive and supportive climate include;

Evaluation and defensive; whereby one negative or positive views triggers one to react defensively, which can mean that an individual feel that he/she is authorized to judge others.  Defensive and supportive communication aims at expressing personal feelings as well as views without necessarily making a judgment.

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Control and issue orientation involves the use of speech that controls listeners while evoking resistance. In most case, a person can try to do something to another person to change their behavior, activity of views. The level of control generates defensiveness relies on the transparency of attempts, where suspicion of exists it increases resistance. Therefore, efforts to refrain from imposing values on recipients are hampered by several obstacles.

Impartiality and Sympathy; neutrality in the speech to listeners showing inadequate concern for their wellbeing makes them defensive. Individuals desire to be treated with worth and affection. Communication that is associated with sympathy for listeners is, in particular, supportive and reduces defensiveness.

Reassurance emerges when the message shows that the speaker understands and identifies the listeners’ problems and their emotions. Attempts to reject the validity of listeners’’ emotions, can incite lack of understanding. Impartiality and sympathy with other people’ emotions without changing them is the highest degree of supportive climate.

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In general, provoking defensiveness interrupts communication, hence making it challenging for one to pass the message clearly and get the solution.

Works cited

Wood, Julia. Communication Mosaics: An Introduction to the field of communication. Cengage Learning, 2013.

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Interpersonal Communication

Interpersonal Communication
Interpersonal Communication

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Interpersonal Communication

One of the requirements for being a good veterinary technician is good communication skills. In Lehman’s terms communication is the process by which a message is passed from the sender to the receiver with the intent of passing on comprehensible information. There is, therefore, two part of the communication process. Let us take for instance in a conversation. One party talks while the other listens keenly to ensure that the message is clearly understood to give a correct or appropriate response. In the area of veterinary care, these professionals are required to be good listeners.

Listening is a good communication skill. If one can master the art of listening attentively, then they can save on the amount of words needed to respond to the already said words (Burnard, 2013). Therefore, veterinary technicians are supposed to be good listeners to the point that they know what to do according to the account given by a patient or advice and insight from a colleague.

Hence, this paper will intently discuss the characteristics of a good listener and on how to become one in interpersonal communication. Good listening skills are learned from day to day. They need a lot of practice and effort for one to adapt to being a good listener.

Interpersonal Communication

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A good listener does not interrupt the patient or the other person speaking. When engaged in a conversation a good listener would sit back and wait for the other person to finish their statements. Then they will think about what they are going to say and say it in the appropriate manner. Otherwise, a good listener will only interrupt the other person if there is a significant point that needs clarification. That is only when he or she is supposed to interrupt when the other person is talking.

For in the case of a veterinary technician. When a patient comes in with a particular issue that needs to be taken care of. The veterinary technician ought to first present himself or herself in a professional manner. Greet, the patient, then get to the business of the day. The business of the day being that the patient will be asked in a courteous manner what bring them to the hospital. 

After this inquiry, the veterinary technician will have in his hands a patient file if the patient is not a new one. In the case of a new patient, the details would have already been entered by the nurse for the doctor in a patient file. The patient file serves one important purpose. The medical history of the patient often helps the doctor predict or depict what the patient is suffering from. The information in the file is very significant. The patient might have recurring signs and symptoms thus the file may help decode what is ailing the patient.

Interpersonal Communication

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As the veterinary technician is conversing with the patient to get some relevant information. It is quite necessary to take down notes of what the patient is saying. The signs do not necessarily include all that the patient says but only the major or significant points regarding the matter at hand. Therefore, note taking is one of the practices a good listener performs. The practice is also paramount in the health care provision sector where information from the patient is treated like a goldmine.

The reason being what the patient says will be very helpful in ensuring the delivery of the appropriate health care. The same also applies to the colleagues of the veterinary technician. The partner may be holding information pertaining the case at hand at the moment. Therefore, any information should be treated as important unless it is proved to be wrong information.

Apart from the verbal cues that help the veterinary technician be able to know what is ailing the patient. There are some non-verbal cues that help one get as much information as necessary from a person in this case the patient. There reaches some point in a conversation that the one speaking does not get the right words to explain what he or she is meaning.

In this case, it might be very misleading if the point is not presented as it is supposed to be. The non-verbal cues come to help in this type of situation. A good listener can look at the person speaking and from their body language be able to tell what the person is trying to say.

Interpersonal Communication

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For instance, when a given patient has not been able to describe fully a certain feeling. Then the veterinary technician can be able to act in a certain way to help the patient vividly explain what he or she is feeling. This would be aided by good listening skills. The fact that the veterinary technician has not been able to get effectively what the patient was saying has enabled the use of non-verbal cues which mostly involve the body language to ensure the meaning or a given point is not lost in the conversation. This way some significant information about the medical issue at hand can be treated using the right information. Thus, the provision of the right medical treatment is guaranteed to be a reality.

The practices mentioned above can be very critical in some situations. For example, when the veterinary technician is starting a given surgical procedure. For his or her to know whether the anesthesia is working.  He or she will communicate with the patient verbally but expect a response in the form of non-verbal cues to continue with the procedure. Hence, the importance of listening as a communication skill is very crucial to such professions or professions of related nature. Therefore, listening is a core skill in the communication skills that ought to be held by the veterinary technicians.

Interpersonal Communication

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The importance of listening can be summarized in a few sentences. By being a good listener, the technician can build a trustful relationship with the patient. The patient sees they are cared for and thus they will trust a certain health care professional just because of their good listening skills. Another significant use of good listening skills is to collect and give information. In this instance, a vet can collect the needed information from the patient to be able to treat the situation with that patient as it deserves to be treated. Therefore, good listening skills are an important part of the professional qualities of the veterinary technician.

Interpersonal Communication

References

Austin, D. R. (2013). Therapeutic recreation. Urbana, 51, 61801.

Brownell, J. (2015). Listening: Attitudes, principles, and skills. Routledge.

Burnard, P. (2013). Acquiring Interpersonal Skills: A handbook of experiential learning for health professionals. Springer.

Graham, S. (2011). Self-efficacy and academic listening. Journal of English for Academic Purposes, 10(2), 113-117.

Interpersonal Communication

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Group Communication Methods

Group Communication Methods
Group Communication Methods

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Group Communication Methods

Description of the group

Our group comprised of 3 individuals, we interacted, relied on each another and adhered to the rules to attain a common objective. We aimed at acquiring ideas through discussions as a platform of gathering the ideas. The purpose of the group was to develop new ideas. I was part of this group because I wanted to confirm that my ideas were the correct, that is I was learning the correct concepts. We used various Group Communication Methods to effectively communicate.

Group Communication Methods: Communication types

Climate refers to the environment created in the manner in which the group communicates, for example; group members are valued, respected and supported by the group.

Task is a type of communication that concentrates on issues or problems before the group, for instance, we highlighted on issues affecting members.

Procedural is the communication that depicts the manner in which the group attains the tasks while interacting, for instance, each member was given a role to play.

Egocentric is a dysfunctional communication that concentrates on one or particular person, such as one member recurrently attacks others within the group to dominate the discussion

Some of the outcomes of our group include learning from one another, collecting new facts and good communicators. Personally, I think it is a good idea to form a group as it allows members to not only exchange ideas but also acquire new ones.

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Changes

If this group was to be redone I would changes various things including;

  • Ensure that we have a cooperative climate within the group
  • Change my communication to a challenging individual’s behavior that is, having an out-of-body capability.
  • Change disruption contributions to positive ones
  • Confronting the difficulty group member directly to change the way he/she handles group issues.
  • Use of defensive and supportive communication to achieve the group’s goal.

References

Wood, Julia T. (2014). Communication Mosaics: An Introduction to the Field of Communication. Boston, MA: Wadsworth, Cengage Learning,

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