Human Resource Training Class

Human Resource Training Class
Human Resource Training Class

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Human Resource Training Class

Write a four to seven (4-7) pages paper in which you:

Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

Develop a customer service training implementation plan and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training). 

Justify why you selected the training method that you did. 

Propose two (2) ways to motivate an employee who has no interest in attending a training class.

Develop a survey to collect feedback from the employees who attend the training.

Use at least three (3) quality academic resources in this assignment. Note: Wikipedia and other Websites do not qualify as academic resources. 

Your assignment must follow these formatting requirements:

•Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

•Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length. 

Please include a introduction and a conclusion.

Human Resource Training

Below is a partial answer to the above homework questions by one of our writers. If you are interested in a custom non plagiarized top quality answer, click order now to place your order.

Human Resource Training Class

Employees training is a crucial aspect in human resource management (Raheja, 2015). This is because employees are an engine of the company and they can steer the company to success or failure. Hence, constant training enable the employees to be informed of the new practices in business and as such able to upgrade their skills. When it comes to customer services, it is important to note that employees are required to be able to constantly communicate effectively to the customers so as to drive customer retention, attraction and satisfaction.

This requirement makes it relevant for customer service employees to be constantly informed on the best ways to handle customers while at the same time drive the agenda of the company. Therefore, constant training remains an essential aspect in terms of realizing and reviewing a company’s objectives (Raheja, 2015).

Justification for the Use of a Needs Assessment

It is imperative that any employee training is preceded by a needs assessment so as to ensure the efficiency and effectiveness of the training program (Lawson, 2015). It is important for an organization to evaluate the reasons of a training so as to maximize its benefits. If a training is just scheduled without a needs assessment, then the organization might lose its time and money.

An analysis will ensure that the organization trains the correct employees, at the correct time with the relevant content. Hence, a training assessment is the sure way that an organization can use to validate the need of the training, the focus, scope and approach as well as the target employees for any training (Lawson, 2015).

Secondly, a needs assessment is relevant to the organization as it helps the company to assess the competencies of its staff in line with recent development. Companies thrive on a competent workforce. However, with time, a competent workforce becomes incompetent due to the adoption of new technologies that render employee skills outdated. Hence, a needs assessment is capable of identifying the obsolete skills and hence inform on the appropriate training.

Thirdly, a needs assessment assists the organization to identify gaps in its human resource. Gaps can be represented by inadequacy in employee skills, discrepancy between practice and company policy and mismatch between present employee performance and the desired performance (Lawson, 2015).

Fourthly. A needs assessment is relevant as it can help the organization to analyze the effects of employee attitudes on the organizational culture. This is an important factors as employees are the ones who represent the company’s culture to the customers, more so customer service staff. Lastly, it is an opportunity for identification of best practices in the organization. A needs assessment can reveal the best employees in the organization who perform their duties in line with the company objectives.

This will set them apart from those who require training.  Generally, a needs assessment is an important tool which will reveal the weaknesses and strengths of employees, their behaviors such as absenteeism, productivity and the available motivations. All this factors will inform the kind of training that is relevant for the employees (Lawson, 2015).

Customer Service Training Implementation Plan

Customer Needs Assessment

The first step in the training process will be to identify the needs of the customer in relation to customer service employees. This will enable the firm to understand the expectation of the customers when it comes to the organization’s employees and also to establish the general needs of the customer (Wilder, Collier, & Barnes, 2014). The main method that will be used in this training is issuing a comment card and establishing a feedback option on the firm’s website. This will enable customers to give their reviews regarding their experience on their visits to the store….

Human Resource Training

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