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21st Century Solutions Health Care Hospital
Introduction
Hospitals have diverse responsibilities in making sure that they save the lives of patients under different situations. Therefore, it is crucial for all the medical institutions to ensure that they render high-quality services to the patients. In this case, it is important to consider evaluating the duties that were undertaken in the 21st Century Solutions Health Care Hospital in order to determine various methods and strategies which can help in ensuring effective care is given to the patients.
In order for a health institution to be effective, all the legal issues pertaining to that particular institution should be followed vigilantly. Additionally, it is vital for a hospital to ensure that comprehensive information concerning the general operations of the department is provided at an every month. This paper will also analyze the structure and the method used while hiring employees of the 21st Century Solutions Health Care Hospital
21st Century Solutions Health Care Hospital Organizational Structure
The figure below illustrates the structure of the 21st Solution Health Care Hospital organization. It shows the description of various professionals in the organization as well as the roles and responsibilities of all the seniors in the department.
| LEVEL | POSITION | ROLES &RESPONSIBILITIES |
| Top Level Management Team | This Position comprises of the Board of Directors in the Hospital, including the heads of different Administrative functions | Ensure that the activities of the organization run coherently.Ensure that the mission and the vision of the organization is developed and that the employees are familiar with them.They also ensure that the health facility is in adherence with the government’s regulations and safety standards. |
| Middle Level Management Team | Comprises of the Heads of Departments | The heads of departments ensure that the organizations activities run in a coherent way within each department.They are also responsible in coordinating and guiding the staff members within each and every department.They ensure that the employees within their departments stick to their ethical work place practices and follows in the procedures and policies of the organization. |
| Lower Level Management Team | Consists of the Departmental Employees | Work towards the achievement of their departments goals.They also ensure that the goals of the department and meet.They also make sure that the tasks and duties within each and every department are achieved as specified in the schedules. |
Figure.1.1 21st Century Solutions Health Care Hospital
As illustrated above, it is important to establish that the structure of the 21st Century Solutions Health Care Hospital comprises of the Top Level Management, Middle level and the Low Level overall administration board. These management teams ensure that all the daily activities in the hospital are carried out effectively in order to offer adequate and satisfactory services to the patients (Booth, Zwar, & Harris, 2013).
It also specializes in implementing and making sure that the institution acts according to the laws and regulations provided by the government. These personnel are responsible for making plans on the strategies to be followed when executing the functions of different departments within the institution and therefore they have the authority to make choices concerning the allocation of resources.
Additionally, these management teams specialize in formulating the visions and missions of the hospital making sure that the workers stick to them. It synchronizes the seniors in different departments within the organization. In this structure, the middle level heads are also considered important in ensuring that the institutions are managed efficiently. However, they are mostly allocated in particular departments unlike the top board directors who usually exercise their mandates on the entire organization (Booth, et.al.2013).
It is equally important to consider that their powers are limited and are therefore not allowed to interfere with the budget of the organization. Their main duty is to ensure that all the significant activities in their respective department are run smoothly and are often answerable to the top directors in case they encounter with any defaults. In contrast with the directors who ensure that the government rules are adhered to, this head of department makes sure that the rules of the hospital are followed by the employees in order for the goals of the institution to be achieved.
The lower level department comprises of the employees whose duty is to work towards achieving the target of the hospital. They achieve this by attending effectively to the patient and ensuring that the tasks assigned to them are completed on time (Booth, et.al.2013). The workers are also given the platform to speak out their issues as well as come up with influential and innovative ideas that can help to enhance the performance of the hospital. In this department, a manager is chosen whose obligation is to report to the middle department and later to the top directors.
Duties of Each Major Head within the Organization
It is important to consider the fact that the 21st Century Solutions Health Care Hospital is comprised of different departmental health that a given the roles to handle different functions of the organization. These therefore include:
Departmental Administrators:
The departmental leaders primarily instituted the top management team who are under the management of the organization are given the role of overseeing different departments within the health facility (Nakrem, 2015). On the other, hand, the departmental administrators have their assistants who work in their absence and report to them on the functions of departments allocated to them.
Patient Care Managers:
The patient managers are tasked with the responsibility of monitoring and ensuring that the well being of patients is in line with the organizations determination to offer quality services to the patients. They therefore include the supervising physicians, nurse managers and other personnel’s within the organization (Nakrem, 2015). They also assign different tasks to different personnel’s within their departments in order to provide care to the patients. The patient care managers are equally determined to ensure the staff members have the capacity to address their roles on every occasion. They also engage in problem solving within the organization.
Service Providers:
The service providers remain the primary teams that handle the daily operation of the facility. They include the cooks, lauders; the organizations security personnel, suppliers and other personnel are that make the process of care complete (Richer, Ritchie, & Marchionni, 2012). These personnel therefore ensure that their daily responsibilities are met in order to ensure the facility is running.
Mission and Value Statement for the Hospital
It is essential to determine that the 21st Century Solutions Health Care Hospital remains one of the top quality health care service providers within the community we serve. The organization is therefore nationally respected in providing quality and excellent patient care and is additionally considered as the most trusted in a personalized and coordinated care approach.
Our Mission:
To immensely contribute in improving the health of the populations we serve within the community.
Our Values:
The21st Century Solutions Health Care medical staff personnel’s have a commitment to touch the lives of different patients from diverse backgrounds through the development of an organizational culture that is committed to serve the patients with compassion and kindness. The healthcare personnel’s are also apt in striving to understand the needs of the community and develop appropriate care services that meet their diverse and varied needs.
In consideration of the fact that different families and patients place their lives in the hands of the facility, the organization has therefore prioritized in the rule of medicine that is directed towards protecting them and mitigating anything that may harm their lives. This therefore determines that the organization is committed in ensuring that the highest safety standards are adhered to with the aim of delivering high-quality care.
Our medical teams also bring the aspect of technology in practice, a factor that has enhanced the manner in which care is provided in the facility. This therefore gives the impression that the organization is committed in ensuring improvements, professionalism and excellence through the inclusion of technology is achieved (Richer, Ritchie, & Marchionni, 2012). Our actions and the manner in which we carry out care within this facility therefore remain out voice to the world. In this case, it is essential to determine that our mission and values define our organization and clearly gives the reason for our existence.
Hiring of Medical Personnel’s and Allied Professionals
It is imperative to consider that the 21st Century Solutions Health Care Hospital is committed in ensuring that its personnel’s are qualified and have the required expertise and experience to meet the job functions within the facility (Harlez, & Malagueño, 2016). In hiring the new personnel’s, the organization will ensure it advertises these posts on its websites and conduct a vetting process for the new employees. The Board of Directors will therefore oversee the vetting process to ensure that the right personnel’s with the required skills fill in the positions.
The hired employees will then be assimilated into the organization and assigned their roles in order to determine their effectiveness. The organization has an efficient work culture that will allow the employees to quickly adopt in different work groups within the organization. The Board will additionally discuss on their pay packages to motivate them into achieving their goals and those of the organization (Harlez, & Malagueño, 2016). Trainings will also be initiated to equip these new personnel with the required experiences to be effective in service.
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Information Technology (IT) to Increase Patient Services
It is essential to consider the organization has been at the cutting edge of technology in enhancing the manner in which functions and services are offered within the facility. In this case, the element of technology has immensely impacted service delivery in the facility, a factor that has seen an improvement in the manner in which patients information are stored and retrieved during care (Menon, Yaylacicegi, & Cezar, 2013).
The 21st Century Solutions Health Care Hospital has therefore initiated different technologies within its functions to enhance the manner in which care is administered. One of the recent technologies that have been incorporated in the facility is the use of the EMR in storing and retrieving the patient’s medical records. This has adequately made the process of care simpler since the physicians have the capacity to access patient’s medical records through their gadgets and also receive and store such medical data in the organizations systems.
On the other hand, the health practitioners have also included the use of social media in following up the patients to determine the outcomes of care even after they are discharged from the facility (Menon, et.al.2013). This has enhanced communication between the patients and their care providers, a factor that has proved essential in the manner in which care is offered in the hospital. It is however essential to determine that the use of technology in healthcare has some of the advantages and disadvantages. In the case of these medical facilities, the pros in the use of IT tend to outweigh the cons and considered in the table below:
Table 1.2: Pros and Cons on the use of IT at 21st Century Solutions Health Care Hospital
Conclusion
The21st Century Solutions Health Care medical staff personnel’s have a commitment to touch the lives of different patients from diverse backgrounds through the development of an organizational culture that is committed to serve the patients with compassion and kindness. Our medical teams also bring the aspect of technology in practice, a factor that has enhanced the manner in which care is provided in the facility.
This therefore gives the impression that the organization is committed in ensuring improvements, professionalism and excellence through the inclusion of technology is achieved. Currently, the facility is ranked the best in terms of service delivery, an achievement that depicts the commitment and the efforts of different stakeholders in realizing this dream. We anticipate enhancing the manner in which care is provided in this facility in order to meet the diverse needs of the population.
References
Booth, B. J., Zwar, N., & Harris, M. F. (2013). Healthcare improvement as planned system change or complex responsive processes? a longitudinal case study in general practice. BMC Family Practice, 14(1), 51-62. doi:10.1186/1471-2296-14-51. Available From: http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=87956386&site=ehost-live
Harlez, Y., & Malagueño, R. (2016). Examining the joint effects of strategic priorities, use of management control systems, and personal background on hospital performance. Management Accounting Research, 302-17. doi:10.1016/j.mar.2015.07.001. Available From: http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=112906275&site=ehost-live
Menon, N. M., Yaylacicegi, U., & Cezar, A. (2013). Differential Effects of the Two Types of Information Systems: A Hospital-Based Study. Journal Of Management Information Systems, 26(1), 297-316. Available From: http://search.ebscohost.com/login.aspx?direct=true&db=bth&AN=43590939&site=ehost-live
Nakrem, S. (2015). Understanding organizational and cultural premises for quality of care in nursing homes: an ethnographic study. BMC Health Services Research, 151-13. doi:10.1186/s12913-015-1171-y. Available From: http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=110957403&site=ehost-live
Richer, M., Ritchie, J., & Marchionni, C. (2012). ‘If we can’t do more, let’s do it differently!’: using appreciative inquiry to promote innovative ideas for better health care work environments. Journal Of Nursing Management, 17(8), 947-955. doi:10.1111/j.1365-2834.2009.01022.Available From: http://search.ebscohost.com/login.aspx?direct=true&db=aph&AN=45269889&site=ehost-live
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