Topic: Importance of Teams
Resources: The Five Step Planning Process covered in class and the Sample Business Proposal at the Center for Writing
Consider the following scenario:
· As the manager of a busy call center in a health care organization, you note that the volume of calls has doubled over the
past year. Although you do not have the budget to hire additional staff, you do have an additional $20,000 to spend on your
department to improve efficiency and customer satisfaction.
Write a 700- to 1,050-word proposal, using the Five Step Planning Process, that describes how you might improve efficiency
and customer service in your department by focusing on teamwork.
Address the following in your proposal:
· Why teams are essential to health care
· How teams are used in other industries, such as aviation, auto racing, the military, and so on
· How lessons from other industries might be applied in health care
· Which organizational processes support problem solving
Cite three references, one of which may be the course textbook, to support your position.
Format your proposal consistent with APA guidelines.
Please use your e-text as one resource. Please find articles in the UOP library for additional resources/references as
Websites will not meet criteria of an APA formatted reference.
***PLEASE READ THE PROFESSOR’S RULES***
“All lines are double-spaced throughout the entire document. Use black, 12-point Times New Roman font throughout the
document. Arial and Courier font types are acceptable.”
“DO NOT allow for the use of first person. That is NO use of I, ME, MINE, or MY. So if you are writing about your
organization, your job, your goals, your objectives, or your thoughts……………………here are some ways you can
communicate the same data without the use of first person verbiage………….. As a nurse working in an acute care hospital
the role entails…………………… As an employee of a large financial institution known as Acme Funds, the role of a
financial consultant is to…………………. While employed for the past 20 years in a supervisory role with oversight of
12 employees, the role objectives include………………….. The fact that you are writing the paper alerts the faculty
to the fact that YOU are the author”
“e.g. Beyond using your e-text as a resource, please locate articles in your UOP library, online websites do NOT meet the APA
“As you write your weekly papers please make sure that your references are current and no older than 5-7 years (2005 to
current) otherwise the data is not relevant to today’s world of Health Care Management.Do NOT go over the word count by more
than 50 words, as your score will suffer. Make sure each aspect of the assignment is covered. (Many students have neglected
to address several areas and have lost points)”
Please follow the directions to get to the UOP library for article sources Type in
2.) Type in User ID & Password
3.) Click on the tab that says “Library”
4.) Then Click on the “University LIbrary” link.
5.) Then click on the link “General Resources”
6.) There are three search engines:
EBSCOhost – This one is the best
7.) Please look up the resource from the UOP library by this method.
8.) To use the e-text as a source, Please click on the “Materials” Link to the right where it says, “HCS/325 – HEALTH CARE
9.) Scroll down to Week 3- “TOPIC 1: ADMINISTRATIVE PROCESSES”
10.) Please review:
EBOOK COLLECTION: Read Ch. 5 of Health Care Management.
EBOOK COLLECTION: Read Ch. 6 of Health Care Management.
EBOOK COLLECTION: Read Ch. 7 of Health Care Management.
EBOOK COLLECTION: Read Ch. 8 of Health Care Management.
11.) Please use the source from the e-text:
Lombardi, D. N., & Schermerhorn, J. R. (2007). Health care management: Tools and techniques for managing in a health care
environment. Hoboken, NJ: John Wiley & Son